Guest Service Agents (Full-Time)
**Beyond Assisting Guests, It's Ultimate Stay Creator at DoubleTree by Hilton Perth Northbridge**
The stories begin here at DoubleTree by Hilton Perth Northbridge:
Nestled in the vibrant heart of Perth's cultural, dining, and entertainment scene, DoubleTree By Hilton Perth Northbridge extends a warm welcome with its iconic DoubleTree chocolate chip cookie upon arrival. Strategically located near key attractions like Yagan Square and the Western Australian Museum, the hotel offers easy access to Perth's local treasures. With 206 stylish guest rooms featuring modern amenities and picturesque city views, guests can unwind by the rooftop swimming pool or stay active at the 24-hour fitness center. Indulge in delicious grill items, tapas, and cocktails at James St Bar + Kitchen, ensuring a memorable stay with seamless relaxation and convenience.
**Welcome to A World of Opportunities**
Why do we enjoy working here? This is more than just a workplace.
We can coach, train and develop you to help find your passion, whether it is your first role in hospitality or you are ready to take that next step.
**A World of Rewards**
As a permanent and casual Team Member, you will enjoy higher overtime rates, including public holidays.
- Smart uniform provided and laundered
- Complimentary fresh and healthy meals when on-duty catering
- Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
- A chance to make a difference through our Corporate Responsibility programs - Find out what and how we are doing ()
- Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON
- Annual Leave: 4 weeks in addition to public holiday allocation
- Discounted Bupa health cover
- Modern and inclusive Team Member's areas
- Recognition non-stop all year long
We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.
**Responsibilities**:
Reporting to the Front Office Manager, our Guest Relations Manager, you'll work collaboratively with the hotel team to ensure that we deliver our vision and mission to be the most hospitable company in the world and that the DoubleTree by Hilton brand essence is welcoming.This role specifically needs to focus on:
- Guest relations management and customer service
- A brand ambassador
- Auditing and database management, including record-keeping
- Safety and Security
- Maintaining a positive and safe work environment
**About You**:
- Australian working rights
- Previous front desk/reception experience is advantageous
- Confident and professional personality with an aptitude for hospitable service, teamwork, and patience
- Strong communication skills, with a bonus for those who are multilingual
- Proficient technology skills and attention to detail, with protection for confidential information
- Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations
- Experience and understanding of the hospitality industry, recognizing the importance of this role in the guest experience
**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON**
**H**ospitality** **I**ntegrity** **L**eadership** **T**eamwork** **O**wnership** **N**ow