POP MART, founded in 2010, is an industry-leading pop culture and art toy company, aiming to light up passion and bring joy to all. With rapid global expansion, POP MART is now present in more than 23 countries, with over 550 stores and 2300 Robo Shops worldwide.
About the Role
We are currently looking for experienced and passionate Assistant Store Manager to join our vibrant retail team at our busy Chadstone store. If you are someone who thrives in a fast-paced retail environment, loves creating exceptional customer experiences, and has a knack for motivating and leading teams to achieve their best—this could be the perfect role for you.
Responsibilities
* Support the Store Manager in all aspects of daily operations, team leadership, and performance management.
* Supervise and coach team members to deliver outstanding customer service and drive sales results.
* Assist with recruiting, onboarding and training new team members.
* Monitor sales targets and KPIs, helping to break down goals into achievable daily tasks.
* Oversee stock control, replenishment and visual merchandising to ensure a vibrant and engaging store presentation.
* Handle escalated customer issues and ensure a positive resolution experience.
* Implement in-store marketing promotions and maintain brand standards.
* Conduct regular team performance check-ins and support development plans.
* Maintain compliance with company policies and workplace health and safety standards.
* Report store maintenance issues promptly to ensure a clean and safe environment for both staff and customers.
Qualifications
* 2+ years retail leadership experience, ideally in a high-volume or lifestyle/entertainment brand, leading between 15-20 people.
Required Skills
* Ability to thrive in a fast-paced retail environment.
* A positive, proactive, and team-oriented attitude.
* Strong people skills with the ability to lead, coach, and inspire a diverse team.
* Proven ability to meet and exceed sales targets and KPIs.
* Strong problem-solving and time management skills.
* Experience in stock management, visual merchandising and roster coordination.
* A customer-first mindset with a passion for creating memorable experiences.
* Maturity and seasonality to drive business success.
* Flexibility to work a rotating roster, including weekends and public holidays.
Preferred Skills
* Fluency in English, while Mandarin speaking would be an advantage, to communicate with our international customers
Pay range and compensation package
* Base salary (as advertised) + Super.
* Monthly product incentives (following successful probation).
* Opportunity to earn incentives for achieving KPI's.
* New product releases every week.
* Annual passes to Pop Land in Beijing!
To Apply
To be considered and shortlisted for these opportunities, you are required to:
* Submit your application including an up-to-date resume, that includes starting and ending months, for all prior employment
* To be eligible, you must be a current Australian resident, with full and permanent working rights
Due to the high volume of applications received, and to ensure a fair hiring process, we require all candidates to submit their applications or expression of interest directly through the job advertisement. Each application will be subject to our standard recruitment process, including assessment against our role criteria. Applications via direct LinkedIn messages to our Hiring Managers will not be accepted.
We appreciate your interest a career with Pop Mart and encourage you to explore all of our job postings across Seek for a potential match.
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