Join our successful and tight-knit team in our Wetherill Park Branch as a Customer Service Representative.You will work closely with our Sales, Processing, Operations, and Despatch teams to ensure customers have a positive experience with InfraBuild Steel Centre.This Monday to Friday role offers an exciting opportunity for individuals looking to build on their existing customer service or sales experience. Are you enthusiastic, self-motivated, and capable of thinking on your feet with a can-do attitude? Apply now!Responsibilities will include:Managing customer inquiries via phone and emailBuilding and maintaining customer relationshipsGenerating quotes and ordersProviding feedback on stock levels to the Supply Chain teamSupporting account managers on the roadYou should be an experienced retail sales or customer service professional with strong attention to detail, excellent communication skills, and problem-solving abilities to provide customer solutions.To be successful in this role, you will have:Previous experience in customer service or salesThe ability to understand business needs and offer solutionsExcellent interpersonal and customer service skillsSteel or construction industry experience (highly regarded)Our key benefits include:Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for employees with at least 12 months at the company. Superannuation contributions are also provided during unpaid parental leave for eligible employees (limitations apply).Long service leave after 5 years: Access to accrued LSL at 1.3 weeks per year of service after 5 years of continuous employment.Employee Benefits Program: Discounts on products and services from brands like Samsung, Coles, Harvey Norman, and more.Corporate rates for private health insurance: Discounted cover through Nib Health Insurance.About UsInfraBuild is Australia’s leading integrated steel manufacturing, distribution, and recycling business, aiming for carbon neutrality by 2030. We support construction, infrastructure, primary producers, and rural sectors, helping build sustainable futures with steel.InfraBuild Steel Centre, part of InfraBuild's Steel & Tube distribution, is Australia's premier supplier of metals and building products, with an extensive network across major cities and regional areas. Steel & Tube includes brands like Midalia Steel, Tonkin Steel, and Steelforce.Why Work Here?We offer more than a job; we provide a dynamic environment based on:Purpose-driven work: Contribute to a sustainable, carbon-neutral future and help build a better nation and environment.Work-life balance: Supportive environment valuing your well-being and personal life.Career growth: Opportunities for development and learning, empowering you to shape your future.Join us in a workplace where passion meets purpose, wellbeing is prioritized, and growth opportunities are abundant.We are committed to diversity and inclusion, welcoming candidates from all backgrounds, genders, ages, and abilities to apply. Your diversity strengthens our innovative steel solutions for Australia’s future.Note: Agencies should not submit unsolicited resumes. GFG will not pay fees for resumes sent directly to hiring managers outside our approved process.We are a 2025 Circle Back Initiative Employer, committed to responding to every applicant.
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