We are looking for driven individuals with a passion for delivering awesome customer service at our Sales team at our Chermside office. At Youi, we’re growing for a reason. We believe insurance works better when humans answer the phone. When customers can talk to someone who listens, anticipates their needs, and helps them navigate to a decision that fits their life. That’s why we invest in people. And why this role exists. What you’ll be doing A full-time role based in-office at Chermside Speak on the phone, selling the benefits of our innovative products and services to customers Actively listen to customer needs and identify opportunities to provide tailored policies Follow scripts and asking the questions to identify and understand what is important to the customer Work towards sales and performance targets Overcome objections through effective problem-solving Receive regular coaching and feedback to build confidence and competency Work in a collaborative and supporting team environment What great looks like Passionate about providing an exceptional customer experience Willing and able to build rapport through excellent interpersonal communication skills Thrives in a collaborative and high-performing team environment Adaptable, resilient, and displays a growth-mindset Demonstrates ability to problem-solve with customers Driven and motivated to achieve targets Don't check every box? No worries! We recognise the value of transferable skills, so if you have the drive and enthusiasm, we encourage you to apply. Culture and benefits you'll get Great work/life balance with set start/finish times 22 days annual leave, plus volunteer leave, and yearly salary reviews Career progression opportunities – we believe in promoting from within Paid induction training and ongoing career development An awesome work culture that encourages creativity and celebrates diversity Ideally located surrounded by numerous eatery and retail options Free skin checks, flu jabs, and wealth mastery sessions Discounted gym memberships through Fitness Passport Discounted insurance products End of trip facilities Casual dress code Parking options Ready? If you want to build real sales skill, talk to real people, and see the impact of your work every day, apply today and we'll circle back!