Join our DHL Express Family and be a part of the most international company in the world! We operate in more than 220 countries and have been pioneering international express shipping since 1969.
We have an exciting opportunity for a **Retail/Reception Agent** to join our team located in **Tullamarine!**
**WHAT WILL MY JOB LOOK LIKE?**:
- Fielding enquiries from our contact centre based in Brisbane and using problem solving to answer any queries
- Review and correct third party reports for missing delieries/bad address scans and other delivery related issues
- Contacting our valued customers to ensure their shipments get from A to B on time and any errors are resolved quickly and efficiently
- Communicating with our DHL colleagues from across the globe to assist with shipment enquiries
- Assisting in our warehouse with scanning shipments and updating any incorrect delivery labels
- Becoming a part of our close knit team where we all work together to get the job done!
- This is a full time position working Monday to Friday approx. 6am - 2pm
**WHAT CAN I BRING TO THE JOB?**:
- Face to face Customer Service or Retail experience - Essential
- Willingness to jump in and help the team with whatever task is required
- Exceptional telephone manner & solid communication skills
- A vibrant, energetic personality that will fit into our customer-centric culture
- Ability to work with multiple computer systems in a fast paced environment
- Physical fitness - ability to walk, climb, reach overhead, squat, bend, kneel and crouch repeatedly
**WHAT'S IN IT FOR ME?**:
- Named the No. 1 World's Best Workplace 2021 by Great Place to Work and Fortune Magazine!
- Join a motivated, passionate and diverse international team
- Great opportunities for growth and development
- Certified by Work180 as an equal opportunity employer
- Have an impact! We have committed 7 billion euros over the next ten years to reduce CO2 emissions
- A competitive salary package and access to employee benefits
- Flexible work options including remote work opportunity
**CONNECTING PEOPLE. IMPROVING LIVES.**:
📌 Exception Handling Agent - Mgb
🏢 Dhl
📍 Melbourne