Business Analyst
Job no: 496907Work type: Full TimeLocation: Townsville
About the role
The Business Analyst role plays a key part in driving organisation‐wide transformation by delivering focused business analysis that supports strategic priorities and improves operational efficiency across all regions and services. You will be pivotal in the planning, execution and embedding of complex change initiatives at selectability. You will work collaboratively with key stakeholders at all levels to ensure smooth integration and strong engagement. This role contributes to strategic programs aimed at modernising workflows, enhancing digital technologies, enabling workforce through intuitive change and strengthening communication and information‐sharing through a contemporary intranet.
Key responsibilities
* Conduct detailed business analysis to support organisation‐wide transformation initiatives aligned to strategic priorities
* Prompt, analyse and document business requirements, processes and workflows across diverse regions and services
* Partner with stakeholders at all levels to identify opportunities for operational improvement and ensure shared understanding
* Support planning, delivery and embedding of complex change initiatives to achieve sustainable outcomes
* Analyse current‐state and future‐state processes and recommend practical, value‐driven solutions
* Contribute to major strategic programs, including digital uplift, workflow optimisation, workforce enablement and intranet modernisation
* Facilitate workshops, stakeholder consultations and change activities to drive engagement and adoptionSupport effective communication, documentation and knowledge sharing throughout project lifecycles
* Monitor outcomes and benefits to ensure initiatives deliver measurable improvements and alignment with organisational goals
About you
* Demonstrated use of BA methods across discovery and design delivery phases, including BPMN process modelling, gap analysis, requirements (epics/stories/use cases), acceptance criteria, traceability and benefits mapping
* Track record facilitating mixed business/technical forums; converting decisions into concise artefacts that feed UAT, training, cut‐over and stage‐gate evidence
* SaaS and middleware literacy across Payroll, HR and Finance systems; API integration exposure (REST/JSON, webhooks) with comfort using batch/CSV and strong reconciliation thinking (desirable)
* Proven experience designing and authoring data governance policy and supporting standards that directly align to enterprise/business policy
* Health or tertiary education sector experience (e.g., operational processes, records/retention in complex environments) (highly desirable)
* Experience in aged care, disability, child safety or compliance (highly desirable)
* Experience with understanding and application of regulatory standards
* Strong skills in Microsoft Office Suite, particularly Excel
Role requirements
* Relevant tertiary qualification in Business, Computer Science, Information Technology or related field, or significant experience within these fields
* 3+ continuous years' experience as a Technical Business Analyst or equivalent position
* Occasional out of hours work may be required
* Travel may be required from time to time
* A current open/P1 "C" Class Queensland driver's licence
* A Child Safety & Personal History Screening check
* A Positive Notice Working with children (blue card)
* NDIS Workers Screening clearance
* NDIS Worker Orientation Module "Quality, Safety & You" completion certificate
About the offer
The Business Analyst is a Full‐time position based in Townsville.
Benefits
* Salary of $110,000 – $120,000 + super
* Up to $15,900 FBT salary packaging benefits
* Access to fitness passport
* Flexible working arrangements
* Career pathways and opportunities for development
* Employee Assistance Program offering confidential counselling support for employees
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