P&C Business Partner Clerk Grade: 07/08 S alary range: $113,574 - $125,720 super Employment Type: Ongoing Full-Time, 35 hrs per week Location: Parramatta or Gosford location - flexible working conditions available across both locations with a minimum of two days in the office. Ongoing opportunity and creation of a talent pool for future temporary and ongoing opportunities Great team culture! People are at the heart of all we do and together, we make a difference. If you enjoy supporting leaders through problem solving, coaching, supporting organisational change and delivering proactive education programs, this is the role for you. The successful candidate will be a natural people person, comfortable navigating a wide range of people related matters while remaining flexible, adaptable, approachable, and resourceful. Drawing on your case management experience, you will support business leaders to effectively address people and performance issues and be involved in facilitating education sessions for leaders across the portfolio. In addition, you will partner with clients to support organisational design, consultation processes, and the implementation of change management initiatives including supporting related projects of work while remaining curious, flexible, adaptable, approachable, and resourceful. About the Opportunity With expertise in people management and organisational change, including conflict resolution and leadership coaching, you will support in building a high performing workforce across the Regulatory and Delivery portfolio. You’ll work closely with leaders from Building Commission NSW, NSW Fair Trading, Policy Strategy and Governance, the State Insurance Regulatory Authority (SIRA), People and Culture and several independent agencies ‑performing workforce across the Regulatory and Delivery portfolio. In this role, you will strengthen leadership capability, provide guidance on people‑related case matters, and deliver practical, outcome‑focused workforce and change solutions. About People & Culture Across DCS, our three P&C Business Partner Portfolios and Centres of Expertise support over 13,000 teammates working across multiple agencies who deliver on our vision to be the world’s most customer-centric government. People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration. A typical day of work for you might include: Providing expert HR advice, coaching, and mentoring to leaders and employees on a wide range of people matters, including conflict resolution, performance concerns, and grievances while ensuring issues are managed effectively and within agreed timeframes. Partnering with P&C specialist teams – such as Professional Standards & Conduct (PSC), Industrial Relations (IR), and Safety & Wellbeing – to achieve the best outcomes. Supporting organisational change initiatives, including workforce transitions, consultation processes, and effective change implementation while managing project timelines, stakeholders and deliverables. Delivering engaging training sessions that build leadership capability and confidence. Identifying opportunities for continuous improvement by reviewing and enhancing our service delivery, processes, and ways of working. Actively contributing to teamwide projects and initiatives, taking responsibility for project progression, coordination and reporting to ensure outcome are delivered as intended ‑ wide projects and initiatives. Let’s talk about you! To be successful in this role you will possess a great blend of skills and experience, including: Demonstrated experience in HR/PC/WHS case management, conflict resolution and supporting organisational change initiatives and applying effective project management practices. A customer and people centric mindset, supported by sound judgement and confident decision making. Excellent written and verbal communication skills with the ability to build effective relationships and engage a wide range of stakeholders. Strong organisational, time management and project coordination capabilities, with the ability to manage competing priorities. Enthusiasm, resilience, and energy to thrive in a fast-paced dynamic environment A commitment to high ethical standards and values aligned with a customer-focused culture. Okay, so what’s next? Please submit your CV and one page cover letter outlining how your skills and experience are relevant to the position, and your preferred work location. For any queries about the position, please contact Rachel Running, Associate Director, Operational Excellence at rachel.running@customerservice.nsw.gov.au Salary Grade 07/08, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday, March 24th, 2026 at 10:00 am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process