Who is Windermere? We are an independent community service organisation working across Victoria to help those who need it most. Our unique range of services include; Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services. Due to increased consumer demand, we are seeking a full-time Finance & Consumer Service Officer to join Windermere on a permanent basis. This fundamental and dynamic role will empower you to use your exceptional customer service and finance skills to work with consumers within our NDIS services, to ensure their financial and administrative needs are met. Working with our dedicated Plan Management Services team you will be presented with something new every day and will contribute to positive lasting outcomes in the lives of our consumers. As this role is working within NDIS as such, we actively encourage people with lived experience of disability to apply. We also offer flexible Ways of Working including a combination of working onsite from our Head Office in Narre Warren and working from home. Job Description Why work at Windermere? We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing. Staff Benefits and Entitlements This is where we stand out from the crowd and Windermere offers a wide range of unique benefits such as: • Flexible Ways of Working – a combination of office and home • Above Award Personal Leave and 17.5% annual leave loading • Gifted days off (between Christmas and New Year) • Annual Wellbeing Leave Day - no reason needed, it's just for you! • Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave • Cultural and Ceremonial Leave (for all employees) • Public Holiday Substitution - e.g. work Australia Day or Good Friday and take leave on another day. • Employee Referral Program - $500 per referral • Flexible Leave Scheme (50/52, 51/52) -Purchase 1-2 weeks additional leave • Structured performance and 1-on-1 development check-ins • Secondment and career growth opportunities • Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more • Reward & Recognition Program - become a Windermere All Star! • End of Year Awards Celebration - different theme each year • Opportunities for professional development • Study Leave provisions • Rostered Days Off or 9 Day Fortnight • 6 Weeks Paid Parental Leave, in addition to Government Funded Parental Leave Pay (PLP) • High quality IT and access to fleet cars Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. n our staff survey from May 2024, 90% of respondents said they were " proud to work at Windermere " and 89.7% feel " we are committed to diversity, equity and inclusion ". *As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary. Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay - ( https://calculator.accesspay.com.au/salary-packaging-calculator ) Desired Skills and Experience Key Selection Criteria: Tertiary qualifications in relevant and related discipline or equivalent professional experience Membership with ATMA, AAT, CBK, ABAL, CPA, ICB, IPA or CAANZ or equivalent Minimum 2 years’ experience in a finance role is preferred. Knowledge of Plan Management under NDIS will be highly regarded. Strong computer skills and knowledge of Microsoft products especially excel. Proven knowledge of financial processing systems (Brevity Plan management system an advantage) Strong interpersonal and communication skills, with the ability to handle difficult situations with empathy. Sound judgement and decision-making ability, ability to work autonomously and flexible in a changing environment Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible. Current Victorian Drivers’ Licence Willingness to undertake relevant pre-employment screening and checks - including NDIS worker screening check, Police Check, Pre-Employment Medical and Working with Children's check Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter. If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone 613 8794 1311 or email opportunities@windermere.org.au Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels. We are proud of our Rainbow Tick accreditation and our Reflect Reconciliation Action Plan which has been endorsed by Reconciliation Australia. Don't meet the key selection criteria but interested in future roles? 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