Overview
Eos by SkyCity is our award-winning luxury hotel with 10 restaurants and bars and a world-class casino, located in one of the world's most liveable cities. We are expanding our Front Office team and are looking for a Guest Service Agent to join us on a casual or part-time basis.
Delivering on the brand promise of 'live extraordinary', our Guest Service Agents uphold the five Eos brand pillars—distinctive, unexpected, indulgent, personalised, and magnetic. You will interact in ways that create guest loyalty and positive word of mouth, not only throughout Australia but internationally.
Responsibilities
- Provide a warm welcome and fond farewell to guests upon arrival and throughout their stay.
- Perform all guest check-in and check-out tasks, and update room allocations.
- Answer, record and process all guest calls and email communications.
- Manage and update online and phone reservations.
- Verify and settle guests' accounts upon completion of their stay.
- Liaise with housekeeping, concierge, spa, and the gaming team to accommodate guests\' needs.
- Complete daily checklists and review daily reports/logs.
- Provide information about hotel facilities, available rooms, rates, and amenities.
- Handle all guest enquiries, requests, and comments in a timely and professional manner.
- Upsell and reserve additional facilities and services when appropriate.
- Maintain excellent grooming and presentation.
Requirements
- A strong focus on customer service; luxury hotel experience is advantageous.
- Strong computer skills; proficiency with Microsoft Office and Opera is highly advantageous.
- Excellent verbal and written communication; fluency in English is required.
- Prior experience in Hotel Front Office operations or similar is preferred.
- Problem resolution skills.
What\'s in it for you?
Benefits
- Free employee meals at the employee restaurant.
- In-house dry-cleaning service, available for personal use at a discounted rate.
- Subsidised car parking and public transport tickets.
- Discounts across SkyCity Adelaide outlets.
- Employee reward and recognition programmes.
- Fantastic career and career development opportunities as we grow.
No recruitment agencies please.
At SkyCity, our career opportunities are as diverse as our workforce. We value differences and support them. Our hiring is centred on capability and performance, regardless of gender, race, origin, age, educational background, disability, or religious beliefs. We are committed to empowering you to shine and to helping you chart your path with us. Join SkyCity and be extraordinary by being you.
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đź“Ś Guest Service Agent
🏢 SKYCITY Adelaide
đź“Ť South Australia