Overview
We are looking for amazing Customer Service Officers to join our Robina Contact Centre team on a Full time or Part Time basis. Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. This is your chance to make a meaningful impact through amazing customer experiences.
About the role
As a Customer Service Officer, you will be tasked with handling both general and complex enquiries while using your excellent communication and problem‑solving skills. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.
Responsibilities
* Handle general and complex enquiries with clear communication and effective problem solving.
* Troubleshoot or resolve enquiries with attention to detail and active listening, delivering high levels of customer service.
What's in it for you?
* Career stability – permanent opportunity with a global company; 80% of frontline managers promoted from within.
* Engaging and comprehensive paid training.
* Diverse and inclusive work environment.
* Concentrix calendar of events and amenities: shared employee space with Chill Out Zone, Ping Pong Table, free barista‑style coffee and fruit baskets delivered weekly.
* Hourly rate of $28.74 + Super (Annual package $63,321).
* Monthly incentives of up to $480 (up to $5,760 per year on a pro‑rata basis).
* Full‑Time: Monday to Friday, minimum of 38 hours between 7 AM – 6 PM.
* Part‑Time: Minimum 20 hours (Rosters between 8 AM to 4 PM available).
* Multiple October Start Dates and full‑time paid training.
* Centrally located next to Robina Town Centre.
Who are you?
* You believe quality customer service is paramount when dealing with customers. No call centre experience is necessary, but customer service skills are a must.
* Must be an Australian Citizen and at least 18 years of age.
* Eager to work towards goals and targets.
* Confident and capable in using computers and systems.
* Passionate about customer service and keen to learn new skills.
* Excellent verbal and written communication skills.
About Concentrix
Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game‑changing experiences for customers. With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we invest in our people and provide career growth opportunities.
If you are excited to take on a new challenge and join a team that is creating game‑changing journeys for employees and customers, APPLY NOW
Applicants must be at least 18 years of age and pass a police check and other pre‑employment checks.
Equal opportunity and accessibility
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated. Please discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.
Application questions
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Customer Service Representative?
* Do you have customer service experience?
* Have you worked in a call centre before?
* Do you have a current Police Check (National Police Certificate) for employment?
* How much notice are you required to give your current employer?
* Are you an Australian Citizen?
* Are you available to work a minimum of 20 hours per week, on a rotational roster between 7 AM and 6 PM?
* Please list any restrictions if any.
* Apart from any minor traffic offences, do you have any criminal convictions or pending convictions that would be revealed during these checks?
Company overview
We power the world's best brands today and into the future. We are a global technology and services company focused on human‑centered, tech‑powered, intelligent solutions that help clients solve their toughest business challenges.
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