Create impact as a
Financial/ Professional lines Consultant
For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Your Role
As a Financial/Professional Lines Consultant, you'll play a key role in managing professional indemnity claims with precision and care. You'll lead the resolution process — whether through legal defence, negotiated settlement, or litigation — ensuring outcomes that align with both customer expectations and financial objectives.
You'll provide direction to legal practitioners on litigated matters and negotiate directly with brokers, insureds and third party claimants on non-litigated claims to achieve cost-effective results. Your responsibilities also include accurate reserve setting, claims administration, and delivering exceptional service that reflects the full protection offered under CGU policies.
By working collaboratively and proactively, you'll contribute to CGU's ambition to be a leader in the intermediated insurance space, while upholding a high standard of professionalism and customer focus.
This is a permanent hybrid role and you can be based in Gadigal Country (Sydney), Meanjin (Brisbane) or Naarm (Melbourne).
About You
You'll be/ have:
* Professional Indemnity/Financial Lines: Minimum 2+ years PQE in managing complex professional risk claims, including litigation and settlements.
* Negotiation and Advocacy: Skilled in handling litigated and non-litigated matters, mediations, and achieving favourable resolutions.
* Legal and Regulatory Insight: Strong background in legal, insurance, or regulatory environments, with a focus on professional indemnity.
* Claims Management Proficiency: Capable of overseeing claims from initial notification through to final resolution, including litigated & regulatory matters.
* Customer and Stakeholder Focus: Proven ability to deliver high-quality service while engaging effectively with brokers, legal professionals, and internal teams.
* Communication and Organisation: Excellent written and verbal communication, with strong attention to detail and ability to manage multiple claims in a fast-paced setting.
Applications close
Tuesday, 11 November, 2025.
Joining CGU you'll have access to a raft of benefits from across the Group:
* Boosted superannuation with 13% as standard
* Up to 50% off personal insurance, including home and motor insurance
* 5 myLeave days per year on top of annual leave
* Work from home and many more flexibility options with myFlex
* Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
* Dedicated career growth programs, including the award-winning IAG Academy
* employment type eligibility criteria apply
About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We're ready for you. Apply today.