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Front desk hospitality specialist

Canberra
beBeeCustomer
Posted: 16 July
Offer description

Job Title:


About This Role

We are seeking a friendly and customer-focused Guest Services Agent to join our team on a full-time basis. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for all visitors to our establishment.

* Welcome and check-in guests, providing a warm and professional greeting
* Handle guest enquiries and requests efficiently and courteously
* Process reservations, room assignments, and check-outs
* Manage guest accounts and handle payments accurately
* Provide information about hotel services, local attractions, and events
* Coordinate with other departments to ensure guest needs are met promptly
* Resolve guest complaints and issues with empathy and efficiency
* Maintain a clean and organised reception area
* Assist with administrative tasks and reports as required
* Ensure compliance with hotel policies and procedures at all times


Requirements

Essential Skills & Qualifications:

* A positive attitude with a passion for delivering exceptional customer service
* Excellent verbal and written communication skills
* Strong problem-solving abilities and attention to detail
* Ability to multitask and remain calm under pressure
* Previous experience in customer service
* Ability to learn new systems and utilise technology
* Knowledge of local attractions and services
* Flexible availability, including weekends and public holidays


What We Offer

In Return For Your Commitment:

* Enjoy discounted rates across our global network of properties, food and beverage venues, and wellness centers.
* Grow and travel with your career globally
* Continuous learning and investment into your capability

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Send an application
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