About The Role
We are recruiting for an Airport Services Agent based in Perth, Australia.
In this role, you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Role Accountabilities
1. Delivering the highest level of Customer Service at all customer touch points
2. Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge
3. Supervising service partners' activities for the smooth acceptance of passengers
4. Directing arriving/departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
5. Checking entry requirements (visas, residence permits) are met
6. Coordinating with Cargo, Fueling companies, Baggage Make-up Area, aircraft loading team, catering suppliers for a smooth turnaround
7. Handling company mail
8. Performing pre- and post-flight administration duties
9. Handling baggage claims
10. Ensuring compliance with QR Safety and Security requirements
11. On Time Performance
Be part of an extraordinary story
Your skills, imagination, and ambition have no boundaries here. There are infinite opportunities to grow and work on rewarding challenges that will build your skills and experience. Join us to be part of our future and create the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible.
Job Posting
Jun 16, 2025, 9:21:05 PM
To Be Successful In This Role You Will Need
1. High school qualification combined with a minimum of two years of experience in a similar customer-facing role within the airport environment
2. Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations
3. Ability to work shifts, including weekends
4. You must also have the right to live and work in Australia to be considered for this role
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down because of fear of failure. Instead, we dare to achieve what's never been done before. Whether creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story—a story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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