About the Role
To strategically manage the design/development and running of reports and business intelligence tools which are used to monitor the performance and operation of icare Claims Service Provider contracts, specifically remuneration.
The role will primarily lead the delivery of reports and tools using the SAS, Excel and Qlik environments in line with the contractual arrangements whilst also delivering additional reporting and analysis to identify underlying behaviours and performance of providers.
Benefits
* A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
* icare day – access to an extra day’s leave
* 17.5% annual leave loading
* Comprehensive learning and development support aligned to icare’s Core Capabilities.
* Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
* Access to our Employee Assistance Program
Duties
* Analyse data and identify trends of emerging issues and opportunities and where required liaise with relevant stakeholders to obtain further information to support and enable the analysis and quantification of potential impacts on an on-going basis.
* Undertake ad-hoc reporting with meaningful commentary on trends, patterns and insights for senior executives and relevant committees.
* Design, Build, develop and enhance icare Claims Service Provider contract business intelligence dashboards, monitoring tools and regular reports.
* Conduct and lead requirements gathering workshops.
* Develop recommendations arising from the observations and insights and work with key stakeholders and shape these insights into projects and focus areas for claims and service provider contracts.
* Drive data governance by escalating data quality issues and inconsistencies to Digital & Transformation and relevant teams.
* Ensure consistent application of agreed system, structures, protocols and reporting guidelines when developing new reports, tools and dashboards.
* Meet strict timeframes and deadlines.
* Work in a highly sensitive environment, dealing with a range of complex, confidential and commercially sensitive data and information.
* Develop and implement the tools and methodology for monitoring and measuring contract performance against defined standards.
* Manage the ongoing delivery and maintenance of the remuneration monitoring tools.
* Coordinate the preparation of responses to Ministerial, General Manager’s correspondence and other inquiries/complaints.
* Provide expert advice to the Manager, Provider Performance & Commercial and other senior management in the development of and implementation of targeted performance evaluation projects.
* Leading the investigations and resolution of significant and complex enquiries and or disputes on Claims Service Provider remuneration.
* Provide support as required to other areas of the CSP Partnering and Remuneration team to ensure the overall business unit objectives are met.
* Assist in the implementation of the Risk Management Program and evaluating and treating identified risks
Skills & Expertise
* Analyse data and identify trends of emerging issues and opportunities and where required liaise with relevant stakeholders to obtain further information to support and enable the analysis and quantification of potential impacts on an on-going basis.
* Undertake ad-hoc reporting with meaningful commentary on trends, patterns and insights for senior executives and relevant committees.
* Design, Build, develop and enhance icare Claims Service Provider contract business intelligence dashboards, monitoring tools and regular reports.
* Conduct and lead requirements gathering workshops.
* Develop recommendations arising from the observations and insights and work with key stakeholders and shape these insights into projects and focus areas for claims and service provider contracts.
* Drive data governance by escalating data quality issues and inconsistencies to Digital & Transformation and relevant teams.
* Ensure consistent application of agreed system, structures, protocols and reporting guidelines when developing new reports, tools and dashboards.
* Meet strict timeframes and deadlines.
* Work in a highly sensitive environment, dealing with a range of complex, confidential and commercially sensitive data and information.
* Develop and implement the tools and methodology for monitoring and measuring contract performance against defined standards.
* Manage the ongoing delivery and maintenance of the remuneration monitoring tools.
* Coordinate the preparation of responses to Ministerial, General Manager’s correspondence and other inquiries/complaints.
* Provide expert advice to the Manager, Provider Performance & Commercial and other senior management in the development of and implementation of targeted performance evaluation projects.
* Leading the investigations and resolution of significant and complex enquiries and or disputes on Claims Service Provider remuneration.
* Provide support as required to other areas of the CSP Partnering and Remuneration team to ensure the overall business unit objectives are met.
* Assist in the implementation of the Risk Management Program and evaluating and treating identified risks
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
* For more information about icare visit our website
* icare operates a direct sourcing model so no agency introductions will be accepted
* We are a Circle Back Initiative Employer – we commit to respond to every applicant
* A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.