We have an exciting opportunity available for Customer Service Consultant's to join our team in Kewdale on Permanent Full basis. We will provide full training so if you are looking to start your career in the sales and customer service space then look no further!
We do require the successful candidate to be based in Perth, Western Australia as this role will be based out of our office in Kewdale .
In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.
The core responsibilities in this role include:
* Receiving inbound calls and email inquiries from Commercial and Residential customers
* Proactively making outbound calls to our existing customers to promote our products and services
* Resolving customer queries quickly and accurately
* Scheduling services for residential customers
* Converting incoming inquiries into sales opportunities
* Liaising with your fellow colleagues
* Meeting KPI targets
* Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
The ideal candidate must possess:
* Experience working in customer service or call centre environments (preferred)
* This is an office-based role so you must be based in Kewdale
* Previous experience in phone sales and converting inquiries into sales
* Proficient with communicating verbally and electronically
* Able to work calmly under pressure while multi-tasking
* Proven problem-solving skills
* Ability to work in a team environment to support colleagues
* Professional, reliable, and punctual.
* Working from office Monday to Friday
Perks and benefits:
* Strong work life balance culture.
* Employee Assistance Program (EAP)
* Discounted Pest Services
* Employee Referral Program
* Employee cash incentive programs and bonuses
ABOUT THE COMPANY
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.
Employee Testimonials:
"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."
Angela Smith - Technician
“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.”
Amanda Haans - Local Service & Sales Manager
“Being in the Rentokil Initial Team, it feels like a family.”
Thanh Nguyen - Technician
“I got to the point in my life where I was looking for something different. Since joining Rentokil, I’ve been provided with so many qualifications and opportunities for advancement.”
Jim Evans - Senior Technician