Job Title: Accommodation Manager
-----------------------------------
We are seeking an experienced Accommodation Manager to lead our hospitality team.
-----------------------------------
Responsibilities
* Direct and oversee reservations, reception, guest services, and check-in/out procedures
* Resolve guest inquiries, complaints, and special requests professionally
* Assess and review guest satisfaction to ensure service excellence
-----------------------------------
Leadership & Team Management
* Lead, train, mentor, and supervise staff across housekeeping, reception, and maintenance
* Prepare staff rosters, performance evaluations, and ensure smooth team coordination
-----------------------------------
Financial Planning & Control
* Oversee daily accounting, petty cash, bond management, and weekly reporting
* Manage purchasing, supply inventory, vendor accounts, and cost control
* Prepare financial summaries for management
-----------------------------------
Qualifications & Skills
* Experience in serviced apartments, hotels, Airbnb management, or property management
* Strong leadership, communication, and organisational skills
* Ability to multitask in a fast-paced environment
* Knowledge of OTAs, channel managers, and Microsoft Office/Google Workspace
* Customer-focused attitude with excellent problem-solving skills
* Understanding of OH&S, building compliance, and emergency procedures