Job Description SummaryIntroducing an exciting opportunity for a Customer Services Associate on a 12-month contract basis with Novartis. You will join a thriving customer service team who are the first line of communication with our customers. Come join us and make a difference by contributing to our mission.As a valued member of our team, your primary responsibility will be building and nurturing trusted relationships with our customers. You will do this by providing exceptional customer service, answering inquiries via phone or email, processing orders, and promptly addressing any service needs or complaints.Job DescriptionEfficient processing of retail orders received through phone, fax, or email in readiness for daily transmission to wholesalers via EDI/PEG.Adherence to existing SLA's to ensure timely transmission of orders to DHL.Processing of Third-Party Orders alongside other SAP orders while liaising with Planning and Purchasing functions.Proactive management of backorders, including monitoring, communication, and release.Thorough investigation of Credit, Debit, or GRC requests from customers for compliance with trading terms, prompt updating of customers, and necessary processing.Preemptive communication to customers regarding backorder product lines, price changes, new product launches, and company trading terms, among othersWhat you will bring to this role:Higher Secondary qualificationsProven customer service experience within a corporate environmentA team player with a positive attitudeRigorous attention to detailExcellent communicative and interpersonal skills to build relationships quicklyProblem-solving prowessIntermediate computer skillsSkills DesiredAffiliate Marketing, Auditing, Calls Handling, Computer Programming, Conflict Resolution, Customer Care, Customer Requirements, Customer Service, Databases, Installations (Computer Programs), Microsoft Access, Ontology, Order Management, Physics, Relationship Building, Sales Support, Sap Erp, Scheduler
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