Customer Success Specialist – Agent Solutions
Digital Solutions for Real Estate agency clients. Lead onboarding for new customers to ensure smooth implementation and product adoption. Hybrid working, attractive commission and career growth.
Role Overview
As a Customer Success Specialist under the guidance of an experienced Leader, you will be the go‐to expert for our Agent Solutions product suite. You will be responsible for successful software implementations, customer retention, and the ongoing relationship with agents and agencies to embed Domain as an essential partner to their business functions.
Key Responsibilities
* Lead onboarding for new customers to ensure smooth implementation and product adoption.
* Guide customers through setup, training, and initial use cases; provide product education, best practices, and usage guidance.
* Act as the primary point of contact for assigned customer accounts, building strong relationships and maintaining regular engagement.
o Conduct check‐ins, reviews, and proactive outreach.
* Monitor customer health metrics, engagement, and usage data; implement retention strategies to ensure renewal readiness.
* Coordinate resolution of customer issues or escalations and advocate for customers across product, support and operations teams.
* Identify opportunities for upsell, cross‐sell or expanded product adoption; partner with Sales or Account Management to support growth conversations.
* Support the full customer lifecycle: onboarding, adoption, retention, renewal, and participation in customer business reviews or success planning sessions.
* Contribute to improving customer success processes and playbooks.
Qualifications
* Strong account management experience in the Real Estate industry.
* Customer success background working with or in Real Estate.
* Experience with product training & customer retention.
* Comfortable being client‐facing and presenting in client meetings.
* Valid Australian driver's licence and own reliable vehicle (car allowance provided).
* Tech/SaaS industry experience and technical or training experience with SaaS platforms is a plus.
* Familiarity with CRM system functions is also preferred.
Benefits & Perks
* Hybrid working policy.
* Up to 20 weeks paid parental leave for primary carers.
* Wellbeing leave and novated leasing through Autopia.
* Leadership development programs, LinkedIn Learning and other learning resources.
* Regular social events including Innovation Days and annual BBQ.
* Competitive commission structure and career growth opportunities within product, sales management or other domains.
Equal Employment Opportunity
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‐free workplace and perform pre‐employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation. For accommodation requests, please contact 1‐855‐840‐1715 or .
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