Petcover Aust Pty Ltd is seeking a motivated entry-level Sales Agent to join our dynamic claims team in Tullamarine, VIC. You will play a vital role in expanding our products and business within Australia. This full-time position is an opportunity for someone new to the industry and offers the chance to contribute to the growth and success of our organisation.
About us
Petcover Aust Pty Ltd is a leading provider of innovative pet insurance solutions. With a strong focus on customer service and a deep commitment to the wellbeing of pets, we are passionate about helping pet owners navigate the complexities of caring for their furry, feathered, or scaled companions. Join our team and be a part of our mission to provide the best possible support and protection for pets across Australia.
Purpose
Upselling and cross selling the company's products and services to existing customers via phone, including managing both inbound and outbound calls.
Responsibilities and Activities
* Upsell and cross-sell products and services to existing customers through inbound and outbound telephone calls.
* Leverage the company's systems and tools to meet sales targets within established service times.
* Identify sales opportunities from existing client quotes within 4-6 week campaigns.
* Qualify prospects by asking targeted questions and guiding them through the sales process from enquiry to policy confirmation.
* Inform management of potential areas for growth in product, service and education sales.
* Triage queries, identify next steps and direct enquiries to appropriate internal teams as required.
* Confidently explain product features, benefits, inclusions, exclusions, pricing and other insurance products.
* Convert warm leads and incomplete applications into active sales.
* Ensure all customer interactions, updates and policy details are logged accurately within CRM systems.
Required Skills
We are open to individuals from a variety of backgrounds and will provide necessary training on the insurance and animal-specific components of the role. What we are looking for is someone with the ability to demonstrate the below skillset:
* Grit, resilience and determination
* A strong sense of drive and motivation
* Excellent time management skills
* Excellent oral and written communication skills to interact with customers and internal teams effectively.
* Strong interpersonal and teamwork skills.
* Ability and willingness to learn new information quickly.
What we offer
At Petcover Aust Pty Ltd, we are dedicated to creating a collaborative and supportive work environment that values our employees. We offer a range of competitive benefits, including:
* Opportunities for professional development and career advancement
* A range of discounts on our pet insurance products
* A friendly and inclusive company culture that celebrates diversity and fosters a sense of community