Recruitment Consultant - Project Services & Product
Overview
We're seeking an experienced telecommunications qualified to establish and lead the retail arm of a new fibre network operator. This person will build our Retail Service Provider (RSP) operations from the ground up — covering regulatory setup, operational frameworks, system implementation, and commercial partnerships.
Key Responsibilities
- Regulatory Setup: Oversee end‐to‐end setup of the retail business, including ACMA, TIO, and TCP Code compliance, as well as Privacy Act and consumer protection obligations.
- Operational Readiness: Develop and implement the RSP's operating model, policies, and customer support processes to ensure technical and commercial launch readiness.
- Systems Implementation: Lead selection and rollout of OSS/BSS systems for billing, provisioning, and customer management. Define service offerings, pricing models, and go‐to‐market strategies for retail fibre products.
- Wholesale Integration: Work closely with the wholesale arm to onboard other RSPs, negotiate access agreements, and align product/technical interfaces. Manage relationships with technology vendors, billing providers, and infrastructure partners.
Experience & Background
- Proven experience in establishing or operating a Retail Service Provider (RSP) within the Australian telco market.
- Strong understanding of telecommunications regulatory frameworks (ACMA, TIO, TCP Code, Privacy Act).
- Demonstrated experience with OSS/BSS systems, provisioning, and customer lifecycle operations.
- Commercial acumen in developing broadband product portfolios and managing wholesale relationships.
- Experience in startup or greenfield telco environments highly regarded.
What you need to do
If this sounds like a role of interest for you, please apply via the ad. Feel free to send questions to naomi.hardy@halcyonknights.com.au.
Halcyon Knights is an equal opportunities employment agency, valuing the contributions made by all people and welcomes applications from people with disability, Aboriginal Australians, people of all ages and from culturally diverse backgrounds.
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