Long term contract (up to 12+ months) working for a well-recognized Global brand
* Pref local to Melbourne; Should be flexible & open to Hybrid (WFH + WFO)
* Up to $450 / day (incl. super) +trainings +laptop
Make a difference in the lives of customers & work with an award-winning CS Team for one of the most recognized Software companies in the world
Role : Customer Success Manager
Our client is a Cloud software giant who has consistently ranked as one of the best providers of enterprise software in terms of customer satisfaction & are committed to customer success.
What you get to do in this role
* You will support the achievement successful engagements throughout the customer lifecycle. This is an amazing opportunity for you to participate in & help shape our customers' journey through leveraging our cloud-based platform.
* Serve as a leading contributor & valued team manager who provides direction, mentoring & thought leadership regarding customer success.
* Develop long term partnerships with our customers to ensure they remain successful by realizing the full value of their investment in the client's Cloud based platform
* Work will be non-routine & situationally complex, involving the management of the ongoing customer requirements.
CSM Responsibilities
* Connecting with the customer's key stakeholders during the implementation phase.
* Initiating a nurturing cadence based on the customer & advise onproduct best practices, roadmap and release guidance.
* Monitor & identify adoption & utilization trends, provide recommendations based on risk & customers' business needs
* Become a trusted advisor when aligning the customer w / the Sales team.
* Creating procedures that continuously improve the customer experience.
* Provide forecasts on likely future customer utilization & renewals of Cloud contracts.
* Identify replenishment & renewal risks & collaborate with internal teams to remediate & ensure ongoing replenishment
* Partner with internal stakeholders to align activities with the customers business case and strategy
* Development of reference accounts
* Identifying product expansion & up sell opportunities.
Must-haves
* 2+ years of C ustomer success, consulting, or software sales experience.
* Customer facing experience within a SaaS environment.
* Previous experience working w / Digital Adoption Platforms
* Experience with building, analyzing & interpreting customer data to influence stakeholder decisions.
* Ability to interact with enterprise customer teams at various levels of technical & non-technical depth.
* Experience providing insights, building relationships and driving value to C-Level.
* Experience working w / cross-functional teams (Marketing, Product, Sales, Support, Revenue Ops)
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