Service Administration & Office Support (Full-Time)
Gray Bros Air Conditioning | Coopers Plains, Brisbane
Gray Bros Air Conditioning is a trusted commercial HVAC & refrigeration business delivering reliable service across Brisbane and SE QLD.
We’re looking for a capable Service Administration & Office Support person to help drive structure, communication, and consistency across our service department. If you’re organised, proactive, and thrive in a fast-paced environment — we’d love to hear from you.
About the Role
You’ll work closely with our Service Manager to support day-to-day service operations including scheduling, customer communication, SimPRO job administration, compliance documentation and invoicing preparation
What You’ll Be Doing
* Scheduling and daily planning (customer contact + technician allocation)
* Raising and managing service jobs in SimPRO (setup + status updates)
* Booking confirmations, access coordination and job updates with customers
* Invoicing preparation + job close-out support (ready for approval)
* SWMS / inductions / service documentation control
* Subcontractor and refrigerant compliance admin
What We’re Looking For
* Strong admin skills and attention to detail
* Confident phone manner and customer service
* Reliable follow-through and ability to prioritise
* Calm and structured under pressure
* SimPRO experience is ideal (training available for the right person)
* Maintenance Planner experience is ideal (training available for the right person)
Why Join Gray Bros
* Stable full-time role with a respected trade business
* Supportive team and structured systems
* Real ownership and responsibility
* A workplace built on Discipline, Humility, Hard Work & Respect
Apply Now
Send your resume and a short note outlining why you’re a great fit for this role.