Senior Advisor Investigations & Improvement Are you an experienced investigator with a passion for child protection, risk management, and continuous improvement? JoinMeli, a purpose-driven not-for-profit committed to child safety and community wellbeing.We're seeking aSenior Advisor - Investigations & Improvementsto lead complex investigations, ensure compliance with regulatory frameworks, and drive quality and practice improvements across the organisation. About the Role As the Senior Advisor - Investigations & Improvements, you will:Lead complex investigations and case reviewsin accordance with theDepartment of Families, Fairness and Housing (DFFH) Client Incident Management System (CIMS)and theCommission for Children and Young People (CCYP) Reportable Conduct Scheme.Plan, conduct, and supervise investigations and interviewsusing trauma-informed, child-centered, and procedurally fair approaches.Prepare high-quality, evidence-based reportswith clear findings and actionable recommendations for Meli's Executive and Board.Provide expert consultancy and supportto staff undertaking investigations, case reviews, and incident responses, ensuring best practice standards are upheld.Collaborate with internal teams-including the Safeguarding Advisor, Quality Team, and People & Capability Team-andexternal regulatory bodiesto enhance incident management, feedback systems, and organisational learning.Contribute to the development and implementation of policies, frameworks, and quality systemsthat support child safety, risk management, and continuous improvement.Support governance committeesand supervise key roles within the Quality team, fostering a culture of accountability and responsiveness.This role is instrumental in strengthening Meli's safeguarding culture, ensuring compliance with regulatory obligations, and driving meaningful improvements across the organisation.Ongoing full-time position$115,319 p/a + Super + Salary PackagingTo view the Position Description, please visit Why Work with Us? At Meli, we offer more than just a job-we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.Work-Life Balance: Benefit from flexible ways of workingEmployee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life. What We're Looking For We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:A recognised social work degree or similar welfare or behaviour related qualification which preferably includes a focus on child development, human behaviour, family/trauma informed and case work practice.Relevant qualification in legal studies, investigations (Certificate IV or Diploma in Government Investigations) or demonstrated experience in undertaking complex investigations, with experience in the interviewing of alleged victims and witnesses (with a particular focus on vulnerable individuals including children and young people of Aboriginal and/or Torres Strait Islander or culturally diverse backgrounds, and children and young people with a disability)Demonstrated analytical and problem-solving skills, the ability to assess complex information, identify practice and technical issues arising from investigations, and work with a range of internal and external stakeholders to develop and implement recommendations.Knowledge and practical application of legislation, practices and procedures, including a detailed understanding of the DFFH Client Incident Management Policy and CCYP Reportable Conduct Scheme and related investigation frameworks.Demonstrated experience in managing and supervising staff. Join Our Commitment Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or maltreatment of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of young people in our care.Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.Our usual process includes a written application, a phone call and a panel interview, if you require adjustments to the recruitment process, please email us at emailprotected to discuss how we can best support you. How to Apply We're excited to hear from you! Please submit your application, including a résumé and a cover letter addressing the key selection criteria outlined above. Applications close 11:59pm Friday 13 June 2025.For more information about the position please contactLisa-Jane Moody, Executive Director Outcomes & Strategic Engagement on. Take the Next Step If you're ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.V.I.D 359453 How do your skills match this job? How do your skills match this job? Sign in and update your profile to get insights.Your application will include the following questions:As a child safe organisation, we undertake a range of pre-employment screening checks to ensure all candidates are suitable to work for Meli. This includes reference checks (including your current or most recent employer) and probity checks (Nationally Coordinated Criminal History Check; International Police Check, where required; and Working with Children Check or VIT registration).By submitting this job application, you acknowledge and accept Meli's processes related to pre-employment screening checks.Please select which statement below best describes your right to work in Australia Are you a current or previous employee, student, or volunteer of Meli or one of its founding agencies (Bethany Group or BCYF)? If yes, please select from the options below. Gender Identity Are you Aboriginal and/or Torres Strait Islander? Do you speak a language(s) other than English? If yes, what language(s): Disclosure QuestionsAs this role involves working with children and young people, it is an inherent requirement that you are suitable for child-related work. By applying, you acknowledge and understand that Meli may contact relevant former employers to verify your suitability to work with vulnerable individuals, including children and young people.You must answer each question below.Have you ever had any disciplinary action taken against you and/or been subject to any performance investigation in relation to inappropriate or unprofessional conduct? Have you ever been the subject of an allegation of inappropriate or unprofessional conduct which has been substantiated by an employer or other body? Key Selection CriteriaThe following prompts are the Key Selection Criteria listed in the Position Description. Please answer each prompt to the best of your ability.Do you hold a recognised social work degree or a similar welfare or behaviour-related qualification with a focus on child development, human behaviour, trauma-informed practice, and casework? Please specify: Do you have a qualification in legal studies or investigations (Certificate IV or Diploma in Government Investigations), or demonstrated experience in conducting complex investigations? Please specify: This role involves interviewing alleged victims and witnesses, including vulnerable children and young people from diverse backgrounds. Please outline your experience conducting these types of interviews and describe the approach you take to ensure sensitivity, professionalism, and a trauma-informed response. Please describe your experience in analysing complex cases or investigations and how you have used problem-solving skills to inform decision-making. Please outline your experience applying legislative frameworks in practice and leading a team through complex investigations or case management.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.