About the Role
As Assistant Front Office Manager at Esplanade Hotel Fremantle by Rydges, you will be a key leader in one of Western Australia's most iconic hotels. You will support the Front Office Manager in delivering exceptional guest experiences, driving revenue, and developing a high‐performing team. Your responsibilities will include ensuring the front of house runs smoothly, setting a high service standard, and serving as a visible, energising presence for guests and staff.
Key Responsibilities
* Lead and coordinate day‐to‐day Front Office operations, ensuring service standards, compliance, and financial targets are consistently met.
* Drive revenue performance through active upselling, rate and occupancy management, and a strong sales culture across the team.
* Manage guest complaints and incidents with tact, urgency and genuine care — logging, reporting and resolving effectively.
* Recruit, roster, train and develop Front Office staff; conduct regular performance reviews and keep training records up to date.
* Prepare monthly reports, manage departmental expenses, and support financial controls in conjunction with the Financial Controller.
* Partner with Housekeeping, Maintenance and other departments to maintain room and hotel standards.
* Champion WH&S compliance – actively participate in the committee, report all hazards and incidents, and take a lead role in crisis management.
* Keep the team informed and aligned on hotel policies, EVT updates and operational changes through clear, consistent communication.
Qualifications
* Proven experience in a Front Office leadership role within a hotel environment.
* Strong people‐leadership skills – you build trust, develop talent and address underperformance early.
* A commercial mindset with experience driving room revenue, upsell strategies and occupancy outcomes.
* Excellent communication and conflict‐resolution skills, with a calm and professional approach under pressure.
* Sound knowledge of hotel systems, financial controls, rostering and compliance requirements.
* Familiarity with liquor licensing requirements and WH&S obligations.
* A genuine passion for guest experience and delivering service that exceeds expectations.
Working Style
* Daymaker ethos – no one is too big for the small things.
* Inclusive leader – you value diverse perspectives and create a team environment where people belong and thrive.
* Owner's mindset – you act on data, spot opportunities and drive improvements without waiting to be asked.
* Resilient and solutions‐focused – you stay calm when it counts and move fast to get things back on track.
Benefits
* 50% off dining and stays across EVT hotels.
* $2 movie tickets and discounts on Gold Class, Moonlight Cinema and the Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across our hotel and entertainment network.
* Paid parental leave; community and volunteering opportunities.
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