Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

National customer service manager

Veritas Recruitment
Customer Service Manager
Posted: 24 June
Offer description

ABOUT THE COMPANY
A global forwarder and Supply Chain expert with a distinct local feel, with satellite offices strategically placed around Australia. Working on CW1 and utilising the latest technology, our client has grown extensively through aggressive acquisitions globally.

ABOUT THE ROLE
As a Customer Service Manager, you'll be at the forefront, leading a team of 7. Your role will be hands-on, guiding and mentoring your team to meet client expectations. You'll be the linchpin, connecting operations, transport, accounts, and agency networks to ensure customer satisfaction and issue resolution.

DUTIES

• Train, mentor and guide a team of 7 Customer Service staff

• Ensure clients are serviced and maintained per agreements, KPI's and SOP's.

• Provide daily status reports and troubleshoot potential issues with clients

• Work closely with internal stakeholders to ensure minimal delays

• Maintain and service a portfolio of accounts with critical clients

• Work closely with the commercial teams to ensure new clients are onboarded, allocated and implemented currently

• Ensure both internal policies/procedures are delivered according to agreed benchmark SOP and service deliverables

SKILLS AND EXPERIENCE

• Previous experience managing a Customer Service team within the freight forwarding industry

• Actively contribute to planning and review sessions for key clients

• Ensure strong SOP and compliance measures are up-to-date and accurate

• Strong commercial outlook to assist with new client implementation

• Experience reporting/presenting operational and financial performance and analysis to board/director-level

• Proven ability to analyse and implement SOP and organisational structure change on a national profile

COMPANY CULTURE
This strong culture is built on respect and belonging, and they want to make the organisation a destination company. A diverse team that is competent and operationally strong.

BENEFITS

• Work with both local gional sales teams and offices to deliver global supply chain solutions

• Opportunity to support on a national platform

• Work closely with the commercial team and board of directors

• Extensive internal career progression within the business

ABOUT US
Veritas Recruitment recruits across multiple verticals, with industry-specific recruiters servicing a range of clients. Our divisions include Freight and Logistics, Senior Accounting and Finance, Accounting Support, Business Support, and Technical and Operational positions. To find out more about Veritas and our team, visit

THE CONSULTANT
Andrew Bennett specialises in recruiting within the Freight & Logistics space, having worked in the Logistics space (Freight Forwarding) for 15 years before moving into recruitment in 2015

APPLY ONLINE
Please click the appropriate link and send your resume in Word format. Alternatively, for a confidential discussion, please contact Andrew Bennett on 0409 137 399

Send an application
Create a job alert
Alert activated
Saved
Save
Similar job
Customer service manager rebel plenty valley
Whittlesea
Rebel Sport
Customer Service Manager
Similar job
Nional customer service manager
Melbourne
at
Customer Service Manager
Similar job
National customer service manager position
beBeeFreight
Customer Service Manager
Similar jobs
Veritas Recruitment recruitment
Veritas Recruitment jobs in Victoria
jobs Victoria
Home > Jobs > Business jobs > Customer Service Manager jobs > Customer Service Manager jobs in Victoria > National Customer Service Manager

About Jobstralia

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by job title
  • Jobs by sector
  • Jobs by company
  • Jobs by location

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobstralia - All Rights Reserved

Send an application
Create a job alert
Alert activated
Saved
Save