Job Summary
We are seeking an experienced Community Relations Officer to join our team. The successful candidate will be responsible for managing incoming questions, complaints, and work requests, as well as delivering proactive and reactive communication solutions to build the company's reputation and enhance its relations with key stakeholders.
About the Role
The Community Relations Officer will be the first point of contact for external stakeholders, including local businesses, councils, and community groups. This role involves acting as a liaison between these stakeholders and our internal teams, ensuring effective communication and resolution of issues.
Main Responsibilities
Key responsibilities include:
* Supporting the Stakeholder Engagement & Communication Lead with stakeholder engagement activities, including developing and conducting community consultation relating to major and minor building works.
* Acting as a contact point within the organization for external stakeholders, providing information and resolving queries.
* Recording and reporting the stakeholder caseload, drafting content for social media, and performing ad-hoc duties.
* Process telephone and email complaints and inquiries from the public, media, or government bodies and provide relevant information for action by the Manager – Stakeholder Engagement & Communication and/or Advisor.
* Assisting in the development of Internal Communications to engage, inform, guide, and support businesses across a broad range of initiatives, issues, and activities.
Qualifications and Experience
The ideal candidate will have experience in community relations, excellent communication skills (oral & written), and the ability to establish effective working relationships with various stakeholders at different levels. Experience in data analysis using tools like Excel or Power BI would be highly regarded. Additionally, experience in rail, Defence, aviation, or any safety-critical environments is highly desirable.
About Us
We are a diverse organization that values diversity in all its forms. We strongly encourage applications from women, individuals with disabilities, Aboriginal & Torres Strait Islander people, mature-aged workers, and those from culturally diverse backgrounds. Our selection process includes relevant screening checks such as national criminal history and pre-employment medical assessments, including drug and alcohol screening.