Job Description
At TAL, the Head of Recovery Support plays a pivotal role in shaping a market‐leading recovery approach that genuinely improves the lives of customers when they need it most. By bringing together innovation, insight and collaboration, this role helps strengthen how we support people to recover, return to health and regain independence. Leading with purpose, it contributes to TAL's mission of being there for Australians through life's challenges—delivering meaningful outcomes for customers, partners and communities while redefining what great recovery support can look like.
In This Role You Will
* Lead and execute a market‐leading Recovery strategy that elevates TAL's Health for Life proposition and customer impact
* Orchestrate strategic partnerships to deliver innovative, outcome‐driven recovery solutions at scale
* Harness data‐led insights to continuously enhance customer outcomes and shape enterprise decision‐making
* Establish robust performance frameworks to maximise program effectiveness, ROI and partner accountability
* Position TAL as an industry leader through thought leadership, external engagement and innovation in recovery support
* Drive enterprise integration of recovery services within claims to enable seamless, high‐quality customer experiences
Qualifications
* Experience leading enterprise‐level strategic programs, including digital initiatives, to deliver scalable and future‐ready solutions
* Strong knowledge of Life Insurance and claims, or transferable expertise from health or rehabilitation sectors
* Confident people leader who builds high‐performing, purpose‐driven teams
* Partner collaboratively to build trusted relationships and deliver integrated, end‐to‐end solutions
* Communicate with impact, using insights and thought leadership to build credibility internally and externally
* Demonstrate commercial and strategic thinking, balancing innovation with accountability to deliver meaningful results
Additional Information
* An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
* Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
* Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
* We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
* Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we're here to support you.
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