Join to apply for the Claims Advisor role at Fuse Recruitment4 days ago Be among the first 25 applicantsJoin to apply for the Claims Advisor role at Fuse RecruitmentCustomer Advisor | Make a Real Impact on Workers’ Lives |Brisbane CBDAre you someone who thrives in building strong relationships and guiding others through challenging times? If you’re looking for a role where your ability to empathise, manage expectations, and build connections is key, this might be the perfect fit for you.About the Role:As a Customer Advisor, you will be the bridge between injured workers, employers, and healthcare professionals, helping to facilitate a safe and timely return to work. We’re looking for candidates who excel in building relationships and communication, rather than focusing solely on technical claims experience; this role offers an opportunity to make a real impact by using your communication, empathy, and relationship-building skills.Key Responsibilities:Build Strong Relationships: Develop meaningful, ongoing relationships with workers, employers, allied health professionals, and GPs. Balance different perspectives and drive collaboration to ensure a safe return to work.Goal-Oriented Case Management: Manage each case with a focus on achieving the best outcome for all involved, from claim initiation to return to work. Your goal is to unite all parties to reach a mutually beneficial resolution.Autonomous Time Management: With 40-60 claims to manage, you’ll be trusted to organise and prioritise your workload, adapting to changing needs and maintaining flexibility for urgent tasks.Empathetic Support: Provide emotional and practical support for workers, including those with psychological trauma, and navigate complex situations with care and professionalism.Efficient Administration: Ensure accurate documentation, processing, and clear communication. From writing return-to-work plans to organising travel arrangements, you will manage the administrative side with precision.About You:This role isn’t just about managing claims; it’s about managing people’s journeys back to work. While experience in personal injury claims is valuable, we’re seeking candidates who excel in:Relationship Building: You naturally connect with others and can balance competing priorities while keeping people engaged and motivated.Empathy and Resilience: You can handle tough conversations with sensitivity and resilience, helping to guide workers through difficult moments.Communication Skills: Whether it’s negotiating with employers, explaining policy details, or motivating workers, you communicate clearly, with purpose and impact.Autonomy and Time Management: You’re a self-starter who can plan and prioritise your day effectively, managing multiple tasks and cases while maintaining high standards.What’s in it for You?A Rewarding Career: This is more than just a job; it’s a chance to make a real difference in people’s lives, guiding injured workers back to their careers and helping employers foster safer workplaces.Hands-On Training: No prior experience in claims management is necessary. You'll receive comprehensive training as part of a cohort that ensures you're supported every step of the way. We value life experience and personal skills, and we’ll equip you with everything else you need to succeed.Flexible Work Environment: Enjoy a hybrid work model with the flexibility to work from home, post-training, while maintaining strong team collaboration. 0.8 rota is also an option for staff members. No weekend or evening work required.Competitive Salary: $90k + super (12.75%), with the opportunity to work in a supportive, values-driven environment.If you’re passionate about helping people, building relationships, and supporting recovery, we want to hear from you. Apply today to join a team that values authenticity, resilience, and a commitment to making a positive impact, or contact Caitlin at Fuse Recruitment for more information on 0412 939 951 / cholder@fuserecruitment.comAt Fuse, we specialise in recruitment for the insurance and financial services industry. We partner with some of Australia’s most respected brokerages and carriers to connect top talent with exceptional opportunities.Refer a friend and earn $500 if we place them in a role!#ChooseFuse#ClaimsJobs#SCR-Caitlin-HolderSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative and Customer ServiceIndustriesConsumer Services, Individual and Family Services, and TelecommunicationsReferrals increase your chances of interviewing at Fuse Recruitment by 2xSign in to set job alerts for “Claims Consultant” roles.Brisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 months agoBrisbane, Queensland, Australia A$100,000.00-A$110,000.00 1 day agoBrisbane, Queensland, Australia 2 months agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 2 weeks agoBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoClaims Consultant - Property & Motor Fast TrackBrisbane, Queensland, Australia 18 hours agoSenior Claims Consultant (12-Month Contract | Potential to Go Permanent)Brisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 4 weeks agoStapylton, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoHome Claims Assessing Manager – BrisbaneBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoRegulatory Compliance Specialist – Motor ClaimsNorth Lakes, Queensland, Australia 2 weeks agoSenior Technical Motor Claims ConsultantBrisbane, Queensland, Australia 2 months agoBrisbane, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 23 hours agoRegulatory Obligations Specialist - Motor ClaimsBrisbane, Queensland, Australia 2 months agoWe’re unlocking community knowledge in a new way. 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