CloudWave North Sydney, New South Wales, Australia
Quality Assurance Analyst
CloudWave North Sydney, New South Wales, Australia
3 weeks ago Be among the first 25 applicants
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CloudWave | Hybrid (2 days in-office, 3 remote) | Sydney-based
We’re looking for a QA Analyst who cares about quality, digs into the details, and can help make sure our contact centre platform works exactly as intended — and that others understand what’s changing. This role combines hands-on testing with clear documentation.
What you’ll do:
·Create and run manual test cases to validate new features and fixes
·Log clear, reproducible bugs and track them to resolution
·Participate in regression and exploratory testing before releases
·Collaborate with product, design, and developers to clarify requirements
·Review user stories to ensure testability and highlight risks early
·Own QA tasks for assigned features, from planning through to release
·Contribute to ongoing improvements in our QA processes
What you’ll bring:
·Experience with manual QA testing
·Strong attention to detail and clear communication skills
·Comfortable writing help guides or documenting features
·At least 2 years of QA testing experience
Nice to have:
·Experience testing SaaS products or cloud platforms
·Familiarity with Amazon Connect or contact centre tech
·A professional certification such as ISTQB, CSTE or an AWS certification
Why CloudWave:
We’re a fast-growing, VC-backed Aussie tech company building tools that make customer experience better. We value quality, documentation, and working together to get things right — even when time is tight.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Quality Assurance
* Industries
IT Services and IT Consulting
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