An exciting opportunity for someone ready to take the next step in their career-get in touch today
Your new company
This organisation plays a vital role in delivering safe, reliable, and customer focused public transport services to the community. Every day, its teams help people move confidently around their city-whether travelling to work, school, or local destinations.
Your new role
As a Network Officer, you'll play a vital frontline role across the local transport network-supporting passengers, promoting safe travel, and providing clear guidance on ticketing and network information. This is an active, people focused position where you'll work in pairs and as part of a supportive wider team, contributing to a safer and more positive travel experience for the community.
* Deliver friendly, high quality customer service across the Translink network
* Educate passengers on ticketing products and network information
* Engage with the community, including school groups
* Check tickets and issue Penalty Infringement or Warning Notices
* Maintain a strong safety presence onboard services
* Complete daily activity and incident reports
* Respond calmly and professionally to a range of public interactions
What you'll need to succeed
* Strong communication and rapport‑building skills
* Confidence to remain calm and exercise sound judgment in challenging situations
* Conflict resolution and de‑escalation capability
* Empathy, professionalism, and a balanced approach to decision‑making
* Ability to follow procedures and work independently
* Professional presentation and a team‑focused mindset
* Competence in completing written reports
What you'll get in return
* A competitive base salary of $84,569.97
* Permanent full‑time employment with predictable rosters
* 4 × 9.5‑hour shifts per week on a repeating 4‑week block roster
* No overnight shifts and only one weekend per month.
* Extensive paid training, including:
* First Aid certification
* Self‑defence and de‑escalation training
* Translink Authorised Person training (9-25 March 2026), leading to Authorised Person status
* Flights and accommodation covered for Sunshine Coast training (if travelling from another location)
* A supportive team environment with ongoing development opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to, or call Tehani Douglas now on
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.