Overview
The Sebel Yarrawonga is a luxury boutique hotel, located in Silverwoods the No.1 Golf & Lifestyle Resort on the Murray River near Lake Mulwala. It offers a restaurant celebrating local regional wine and produce, open-air dining, spa and wellness centre, Black Bull 18-hole Championship golf course, an infinity-edge pool and bar with breathtaking views, and a relaxed vibe.
Core values
- Open Book. We believe openness and transparency are essential to building trust.
- Better Together. We believe in the power of genuine collaboration and seek to encourage others to achieve exceptional outcomes.
- Respectful Relationships. We value each other as individuals and respect our differences.
Why choose to work with us
- Innovative Culture: We embrace creativity and are always looking for current ways to enhance our guests' experience. Your ideas and innovations are welcome here!
- Invest in Your Growth: We\'re committed to your personal and professional development. We offer training opportunities, career advancement, and a supportive team environment.
- Fun and Social: Join us for team events, social activities, and enjoy a vibrant workplace where every day is different.
- Beautiful Location: Enjoy the serene surroundings and natural beauty of our regional area while working at a top-rated luxury hotel.
- Recognition program and employee perks including discounted stays at affiliated Accor hotels.
Role
We are seeking a Guest Service Agent to join our dynamic Front Office team. Please note, we have full-time, part-time or casual positions available.
Responsibilities
- Be the first point of contact to greet guests upon arrival and check them into their rooms
- Provide information about hotel amenities, services, and local attractions
- Respond to guest inquiries and resolve any issues that may arise during their stay
- Process payments and maintain accurate records of guest transactions
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Assist with the planning and execution of events and conferences hosted at the hotel
- Maintain a professional and courteous demeanour at all times
Qualifications
- Previous experience in customer service, reception or tourism preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organisational skills
- Proficient in Microsoft Office and other computer applications
Come and help us continue the experience of luxury and high-quality service to all our guests. Send your cover letter and CV through and we will be in touch.
#J-18808-Ljbffr
📌 Guest Service Agent
🏢 THE SEBEL
📍 Yarrawonga