**The Opportunity:** **Key Duties and Responsibilities Include** (but are not limited to):Acting as a trusted technical partner, you'll use your L2 support expertise to resolve issues across desktop, applications, and mobile platforms. Your work will directly enable our frontline teams to operate efficiently, with a strong focus on keeping our CRM and HCM systems stable, intuitive, and ready to support the moments that matter most for our members and people.You'll also be instrumental in bringing new technology to life across the business. Supporting project pilots and rollouts, you'll identify and solve issues early, capture real user insights, and translate them into clear, actionable outcomes for delivery teams. By owning incidents end-to-end, you'll help remove friction, reduce disruption, and keep projects moving forward—ensuring successful adoption and lasting impact.Collaboration sits at the heart of this role. You'll work closely with club teams, frontline staff, vendors, and internal specialists to build confidence in our systems and create a smooth, connected experience across the business. Along the way, you'll spot opportunities to improve processes, close system gaps, and drive smarter, more efficient ways of working.You'll also act as a key escalation point, bridging IT Support with our Modern Workplace, Cloud, and Security teams, helping to ensure alignment, continuity, and a culture of continuous improvement.This role is perfect for someone who is motivated by impact; Someone who enjoys solving problems, enabling others to succeed, and playing a hands-on role in delivering technology that genuinely improves how people work every day.As a **Senior IT Support Technician**, you'll play a vital role in keeping **Fitness & Lifestyle Group's** clubs and support offices running at their best, ensuring our teams have reliable, seamless technology so they can focus on delivering exceptional member experiences.**Knowledge Management** Create and maintain internal knowledge base articles to support Service Desk Agents and ensure consistency in support delivery.Provide mentorship and training to Service Desk team members to uplift capability and knowledge. This role is suitable for a self-motivated IT specialist with a growth mindset who is committed to providing our teams with outstanding levels of service. They will be solutions-focused, positive, and in constant pursuit of self-development. **Skills & Experience:**Relevant tertiary IT qualifications and certification or related discipline OR equivalent industry experience (3+ years) Experience working with HCM and/or CRM platforms Microsoft Certifications or relevant experience Excellent customer-facing and communication skills. Ability to contribute effectively as part of a project team, supporting application/system rollouts, and resolving systemic issues.Experience monitoring systems, collecting metrics, and producing insightful reports to drive improvements.Experience collaborating with vendors and coordinating support teams for onsite investigations and issue resolution.Experience trouble shooting within WorkdayExperience troubleshooting within Salesforce* Complementary all access Goodlife Gym Membership, plus one for a friend* FLG is committed to promoting a healthy work-life balance. We offer a hybrid work model, mixing 60/40 office (Monday, Tuesday and Thursday) and work-from-home responsibilities.* Modern open-plan office with onsite cafe and complimentary barista coffee* Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program* Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards* Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program* Employee Assistance Program#J-18808-Ljbffr