Key Retail Leadership Role
Make a positive impact in a dynamic retail environment. We are seeking an experienced and motivated leader to take charge of one of our vibrant shops, where retail meets social purpose. The successful candidate will oversee daily shop operations, including sales, stock management, customer service, and reporting. A key aspect of this role is leading and mentoring a team of volunteers, fostering a warm and inclusive space that supports environmental goals and local communities. This leadership position requires someone with strong business acumen, excellent communication skills, and the ability to drive store performance against strategic targets. Key responsibilities include:
* Overseeing daily shop operations
* Leading and mentoring a team of volunteers
* Delivering exceptional customer service
* Driving store performance against strategic targets
* Implementing effective stock selection, sorting, recycling, and pricing systems
Requirements for Success
To excel in this role, you will need:
* Certificate or Diploma in Business, Management, or Retail (or equivalent experience)
* Proven experience supervising in a retail or shop environment
* Strong leadership and people management skills, especially with volunteers
* Excellent communication, customer service, and problem-solving abilities
Our organization is committed to creating a positive and supportive culture underpinned by our core values.