Job Description
We are seeking a highly skilled and detail-oriented Retention Manager to join our team. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and has a strong focus on employee retention.
The successful candidate will be responsible for managing the recruitment, onboarding, and training process for new employees. They will also manage performance management and compliance paperwork, as well as handle employee terminations in a respectful and timely manner.
This role requires excellent communication skills, both written and verbal, with the ability to build rapport with carers, clients, and their families. The successful candidate must have a high level of accuracy and attention to detail when completing office administrative duties, such as data entry, printing, and filing.
Skillset Required:
* Adobe Acrobat (sign, edit, organise, combine files)
* Microsoft Suite (Excel, Word, Outlook, Powerpoint)
* Virtual Meeting Platforms (Zoom or Skype, Teams)
* Virtual Communication and Survey Platforms (Mail Chimp, Survey Monkey, etc)
Requirements:
* National Police Check
* Current First Aid and CPR
* Working With Children's Check (Blue Card)
* University / Bachelors Degree or equivalent experience (desirable)
Benefits:
* A competitive salary of $70,000 per year
* A stable work schedule from Monday to Friday
Work Environment:
* In-person work location
* Australia Work Authorisation (preferred)