Account Manager
As a key player in our service delivery team, you will partner with customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements within your dedicated portfolio and provide valuable insights and expertise that enable us to navigate the complexities of logistics environment and solve problems quickly.
Key Responsibilities:
* Build strong long-lasting relationships with customers.
* Communicate regularly with customers to ensure clarity on projects and timelines.
* Provide operational assistance with an onsite presence.
* Continuously improve business processes from a customer and market insights perspective.
* Deliver a better experience resulting in ongoing improvement of NPS results.
* Focus on delivering the best logistics experience at all aspects of the supply chain resulting in retention and extension of accounts.
* Provide insightful and value-add reports and analysis on solution performance and opportunities for greater efficiencies.
Requirements:
* Minimum 2 years' work experience in an Account Manager/Project Manager role, preferably with a focus on Supply Chain Management.
* Strong process focus, specifically in relationship management.
* Deep understanding of commercial drivers of business.
* Proven analysis, problem-solving, decision-making, and negotiation skills.
* Able to quickly navigate complex logistics scenarios and find the best solution.
* Relentless passion for providing a better customer experience.
* Solution-focused orientation.
* Enjoy working in a fast-paced and challenging environment.
Why Choose Us?
* Strong focus on regular and ongoing professional development training, enhancing skills and career progression.
* Dynamic and empowering culture, where we challenge each other to do it better.
* Opportunity to be part of an industry leader.
* Competitive salary and bonus scheme.
* Modern office space in the heart of the city.
* Company functions and team-building activities.
* Partner with charities, volunteering time to make a difference and contribute to positive impact locally and internationally.