The Team
The Administrative Assistant Casual Pool team at the Department of Health Tasmania provides an efficient client‐focused front line reception and clerical support to clinical services and the general public across a range of health services and settings. Working collaboratively with clinical and non‐clinical teams within Statewide Mental Health Services, Administrative Assistants contribute to smooth day‐to‐day operations through tasks such as reception services, data entry, appointment coordination, records management and general administration. The team values adaptability, professionalism and teamwork, supporting continuity of services while maintaining confidentiality, accuracy and a strong focus on quality patient and stakeholder support.
The Role
* Provide confidential, client focused reception and clerical services to internal and external clients and personnel.
* Communicate with agency staff and external service providers for efficient and effective support of client care as required.
* Maintain electronic appointment scheduling systems and office equipment including waitlists and planned appointments management.
* Ensure relevant documentation is completed by clients and client information is entered into an electronic database.
* Provide a first point of contact for clients, staff or public enquiries and direct incoming telephone calls to relevant staff. Arrange for receipt and return of patient records for scheduled clinics in accordance with the standards applying to medical record management policy.
* Provide effective finance processing of Medicare, workers compensation, MAIB and DVA and other compensable client schemes as required.
* Participate in data collection and entry and produce relevant reports as required within the unit.
* Provide ongoing support, training and orientation on administrative processes to new and relief staff as required.
Qualifications
* Demonstrated knowledge of, and ability to maintain, electronic appointment scheduling and information management systems.
* Demonstrated knowledge of, and experience in, contemporary office administration practices including reception and booking procedures, with the flexibility to prioritise workload in order to function efficiently and effectively in a multi‐disciplinary team environment.
* Well‐developed interpersonal and communication skills with the ability to relate effectively, courteously and discreetly with clients, external service providers and all staff including clinical personnel.
Appointment Details
Fixed term, casual, position working as and when required, commencing as soon as possible for approximately 12 months.
Salary
* Annual salary: $66,049 to $70,993 per annum (pro‐rate)
* 12 % superannuation contribution
* Plus 25 % casual loading (equivalent to $41.62 to $44.73 per hour)
* Salary range in accordance with Public Sector Unions Wages Agreement 2022
Benefits
* Professional development and accelerated pathways.
* Fitness passport – access to 40+ fitness facilities across Tasmania for $14.50 per week per person, or $28.05 for a family.
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