About the Company
Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisioning a New World of Communications.
Routine Maintenance
* Network at Risk, Field Tickets, Change Request creation
* Field work order creation and liaisioning with contractors
* Technical support tech for on-site works
* Perform pre & post modem checks
* Dropbox monitoring
* Review and validate completed works
* Validate works, payment claims validation
Proactive Maintenance
* Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list)
* Create/close emergency change request
* Perform pre & post modem checks, status checks and confirm resolution
* Perform modem swap back-end activities
* Validate works, Payment claims validation
* Technical support tech for on-site works
Experience
4-5 Years of total experience in
* Telecommunications Network Assurance, using ITIL methodology, which is focused on HFC Access Networks (CAA and DAA) with D3.0/D3.1 knowledge
* Should have good exposure in HFC network performance management
* Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau
* Ability to analyse network performance insights, triggers and identify issues that need maintenance work
* Good communication skills
* Ability to manage field partners for successful field maintenance execution and validation
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