CUSTOMER EXPERIENCE ENGINEER page is loaded## CUSTOMER EXPERIENCE ENGINEERremote type: Hybridlocations: Cyberjayatime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR04758## **The Role**We are seeking for a **Customer Experience Engineer (1-year contract)** as part of our team.As a Customer Experience Engineer, you will play a crucial role in **providing top-notch end user support services to our important customers in Australia** and the surrounding region.You will be part of a dynamic team that **supports a large fleet of Microsoft/Windows technology-based issues and requests**, ensuring our customers' systems run seamlessly.**Responsibilities*** Managing Microsoft technologies across our customers' end-user portfolios.* Building and configuring new devices, onboarding/offboarding new users, managing user account administration and full IT infrastructure lifecycle.* Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event.* Liaising with users, suppliers, software/hardware vendors, and escalating all unresolved problems or requests to relevant teams.**Requirements*** 2 to 3 years of experience in end user support role.* Experience in JIRA and ServiceNow.* Exposure in ITIL processes will be an advantage.* Ability to prioritise a demanding workload with a conscientious approach to time management.* Team spirited attitude with a passion for knowledge sharing and continuous improvement.* Exposure to ITSM/JIRA or Service Now, hands-on device maintenance and troubleshooting experience.* Knowledge of Office 365 and/or SCCM is a big plus.* Comfortable working in a fixed-term contract role.**Benefits**As a valued member of '**Logicalis Asia Pacific MSC**' you will enjoy several benefits, such as;* *Supportive team environment*: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"* *Pick your own adventure*: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!* *Breadth of experience and purpose*: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.* *Flexible, modern, working arrangements*: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don't let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can't teach is Character – ie **Confidence, Capability, Curiosity.**We are Logicalis, Architects of Change(TM). We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology. *For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we'll be glad to facilitate.*Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world.Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience.As Architects of ChangeTM, Logicalis' focus is to design, support, and execute customers' digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability. Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.#J-18808-Ljbffr