Operations Manager / Coordinator
About the Role
We are seeking a highly organised and results-driven Operations Manager / Coordinator to streamline and oversee workflows across our business. This role is critical to ensuring that every department — Pre-Construction, Design, Construction, Sales, and Marketing — operates efficiently, with clear processes, accountability, and measurable outcomes.
The ideal candidate is a systems-minded operator who thrives on structure, can quickly identify inefficiencies, and has the confidence to hold people accountable. They will play a central role in setting KPIs, implementing workflow tools, and ensuring deadlines are consistently achieved.
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Key Responsibilities
* Workflow Optimisation
* Review, refine, and document workflows across Pre-Construction, Design, Construction, Sales, and Marketing.
* Identify bottlenecks and implement best-practice systems for efficiency and consistency.
* KPI & Performance Management
* Develop, implement, and monitor KPIs for each department.
* Assign responsibilities to team members and hold them accountable through structured reporting and follow-ups.
* Provide leadership with transparent performance reporting.
* Project & Deadline Management
* Ensure all projects and tasks are clearly defined with owners, timelines, and milestones.
* Implement systems for tracking progress to ensure deadlines are met.
* Software & Systems Management
* Audit current software tools (e.g., project management, estimating, CRM, finance, marketing platforms).
* Ensure systems are set up, streamlined, and used consistently across the business.
* Train and support staff in using systems effectively.
* Cross-Department Coordination
* Act as the bridge between Pre-Construction, Design, Construction, Sales, and Marketing teams to ensure alignment.
* Facilitate communication and collaboration across departments to achieve company goals.
* Continuous Improvement
* Develop a culture of accountability, continuous learning, and process improvement.
* Provide proactive recommendations to leadership on efficiency, cost-savings, and scaling opportunities.
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Skills & Experience
* Proven experience in operations, project coordination, or management — it doesnt necessarily need to be in construction but MUST have experience in a similar role with companies turning over $20-$40million
* Strong understanding of project lifecycles: pre-construction, design, construction delivery, and sales/marketing.
* Excellent organisational and systems-implementation skills.
* Strong leadership and communication skills — able to motivate, delegate, and hold people accountable.
* Proficiency with project management and workflow software (e.g., Buildertrend, Buildxact,, Asana, ClickUp, HubSpot, etc.).
* Data-driven mindset with the ability to set KPIs, measure performance, and deliver reporting.
* A proactive problem-solver who thrives in fast-paced, dynamic environments.
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KPIs for Success
* Workflows documented and implemented across all departments within first 3 months.
* 95% of project deadlines achieved across all departments.
* All team members trained and actively using workflow software.
* Monthly KPI reports delivered to leadership team.
* Measurable reduction in inefficiencies, delays, or rework.
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