Store Support Lead
As the Store Support Lead, you will assist with the direction of Customer Service Assistants whilst being the Manager on Duty. You will be responsible for driving key performance indicators and brand loyalty by leading through your team.
Key Responsibilities:
* Ensure all customer service assistants make personal contact with customers.
* Responsible for achieving store goals as provided by the Operations Manager.
* Responsible for leading Front End Operations.
* Train staff on our Customer Service values.
* Ensure each customer has fast, friendly checkout service.
* Responsible for maintaining store cleanliness, recovery, and readiness for customers at all times.
* Responsible for opening and closing store procedures.
* Assist with Front End Operations.
* Responsible for performing SM duties in their absence.
* Assist in supervising all team members.
* Assist in training, coaching, and development of all Assistants.
* Reviews all corporate communications and reacts accordingly.
* Partners with Store Manager and/or corporate office regarding store issues.
* Drives store sales and controls expenses.
* Assists payroll process and ensures payroll is within budget.
* Assists in merchandising procedures.
* Adheres to and holds Assistants accountable to all Standard Operating Procedures (SOP).
* Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits.
* Authorizes register functions including post voids, returns, and discounts.
* Complies with Human Resources policies and procedures.
* Assists in receiving and stocking procedures.
* Receiving Deliveries and management of invoicing/paperwork.
* Checking off stock to invoice.
* Assists in driving Key Metrics: Sales, Margin, and Expense Control.
* Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room.
Requirements:
* Excellent communication and leadership skills.
* Ability to work effectively in a fast-paced environment.
* Strong problem-solving and analytical skills.
* Ability to work collaboratively with cross-functional teams.
* Highly organized and detail-oriented.
* Strong time management and prioritization skills.
Benefits:
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.