Program Coordinator Job Description
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As a Program Coordinator, you will be the primary point of contact for customers who are receiving CHSP and PFFS services. You will work closely with the Program and Partnership Manager to ensure that our customers receive exceptional services and support.
The successful candidate will have previous experience in a similar administration role, including understanding of the Aged Care Quality Standards. They will also have demonstrated experience in professional relationship building skills, with the ability to manage expectations and credibility.
The ideal candidate will have excellent written and verbal communication skills, as well as organisational skills. They will also have the ability to interpret and apply policies and procedures, and demonstrate proficiency using computer systems.
This is an exciting opportunity for a motivated and detail-oriented individual to join our team as a Program Coordinator. If you are passionate about delivering high-quality customer service and working in a dynamic environment, please apply now.
* Assist in ensuring our CHSP and PFFS customers continue to live a great life in their home with their individual goals supported by exceptional services.
* Communicate and develop relationships with customers enquiring or receiving CHSP and PFFS services.
* Liaise internally with IRT's Customer Contact Centre Care to assist with managing CHSP and PFFS referrals and new customer intake.
* Identify support needs of new/existing customers and coordinate referrals.
* Maintain processes, documentation, and evidence of interactions.
* Manage workloads to ensure designated deadlines are met.
* Liaise with rostering team for service scheduling.
* Participate in program meetings and maintain relationships with internal stakeholders and external partners.
Benefits:
* Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging.
* Flexible working conditions.
* Birthday leave - relax and take a day off on us.
* Professional and career development opportunities.
* Multiple career pathways.
* Discounted gym memberships.
* Free counselling via Employee Assistance Program (EAP) and staff wellness program.
Requirements:
* Previous experience in a similar administration role.
* Understanding of the Aged Care Quality Standards.
* Demonstrated experience in professional relationship building skills with the ability to manage expectations and credibility.
* Ability to interpret and apply policies and procedures.
* Excellent written and verbal communication skills and organisational skills.
* Excellent attention to detail and accuracy.
* Proficiency using computer systems.
About Us
We're committed to creating an inclusive environment for all employees and pride ourselves on our culture. We employ people across a diverse range of occupations, backgrounds, and skills who are passionate and committed to creating a better world for all older Australians.