OverviewTradies Helensburgh, New South Wales, Australia.
Our Frontline Service Team delivers exceptional customer service across all areas of club operations, including food and beverage service, gaming, events, cashiering and general club duties.
The role requires flexibility, professionalism and a commitment to ensuring a safe, enjoyable and welcoming setting for members and guests.What You'll Be DoingFood and Beverage ServiceGreet and serve members and guests in a professional, friendly mannerTake food and drink orders, process payments and deliver orders promptlyAssist with bar service, including preparing and serving alcoholic and non-alcoholic beveragesClear and reset tables, ensuring cleanliness and adherence to hygiene standardsGaming OperationsAssist patrons with gaming machine operations and payouts while adhering to responsible gambling guidelinesRefill and clean gaming machines, ensuring smooth operationsMonitor gaming areas for responsible gambling compliance in alignment with laws and club policiesProvide guidance on the club's self-exclusion program and escalate issues as neededTake food and drink orders from gaming patrons, process payments and deliver orders promptlyCash Handling and TransactionsAccurately handle cash, EFTPOS, and other forms of paymentPerform end-of-shift reconciliations and maintain transaction recordsOperate POS systems efficientlyCustomer ServiceRespond to member and guest inquiries promptly and courteouslyHandle complaints or disputes professionally, escalating as requiredMaintain knowledge of club events, promotions, and services to assist patrons effectivelyGeneral DutiesMonitor the cleanliness and safety of all public areasAssist with club promotions and eventsFollow security and compliance protocols, including ID checks and RSA (Responsible Service of Alcohol) and RCG (Responsible Conduct of Gambling) adherenceRequirementsWhat You\'ll BringAgile, resilient and flexibleStrong customer service and communication skillsAbility to work collaboratively in a team environmentAbility to be self-motivated and action orientedAttention to detail and commitment to maintaining high standardsAdaptability and a proactive approach to problem-solvingAwareness of and adherence to responsible gambling and RSA regulationsQualifications And CertificationsCurrent RSA (Responsible Service of Alcohol) certification (essential)Current RCG (Responsible Conduct of Gambling) certification (essential)Current ARCG (Advanced Responsible Conduct of Gambling) certification (desirable)Experience in hospitality, gaming, or a similar environment (desirable)First Aid Certificate (desirable)BenefitsWhat We OfferA chance to be part of a great team and workplace cultureComprehensive training and development opportunitiesA positive, welcoming team environmentStaff meal discountsOn-the-job learning with chances to growUniform providedEmployee Wellbeing Program supported by our Wellbeing MentorGenerous family leave conditionsStaff DiscountsEAP with free 24-hour counsellingVolunteering opportunities
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📌 Frontline Service Team (Food, Beverage, Gaming, Events)
🏢 Tradies
📍 Wollongong