Business Analyst
* Clerk Grade 7/8
* Full-Time Temporary to 30 September 2026
* Parramatta or Orange location with hybrid working – weekly attendance
About the team
This newly established team's purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.
Involving the consolidation of ERP systems and processes, IT service and incident management and travel and expense management, the program will lead to a better employee experience and enable more efficient sector mobility. Additionally, common, streamlined and efficient processes will allow our people to better focus on our customers.
The Business Analyst will identify, analyse and document business processes, systems, and other functional requirements to support efficient delivery of business operations and performance in line with organisational strategies and operational plans.
Your day-to-day
Reporting to the Principal Project Manager - Government Shared Services, your role will:
• Identify, analyse and translate business processes, technical functions and a broad range of data from disparate datasets into meaningful insights to identify valuable opportunities to enhance business performance
• Investigate problems, analyse options and provide recommendations for new and existing services, new initiatives, strategies and products to improve compliance, effectiveness and to address risks
• Deliver targeted data driven insights into the underlying drivers of commercial outcomes to translate complex analysis into meaningful insights and develop appropriate recommendations to support decision making
• Manage and monitor relationships with, and between, stakeholders to engage with users to understand and analyse solutions to business problems, collate needs and research fit for purpose solutions
• Review and propose business improvements and contribute to the development, facilitation, coordination and communication of initiatives and strategies to ensure organisational consistency and adoption of best practice
• Build and maintain effective relationships with key internal and external stakeholders to gain/maintain specialist and business knowledge and to facilitate scoping and setting of business priorities
To be successful in this role you will demonstrate:
1. Business Analysis & Process Mapping
* Ability to identify, analyse and document business processes end‐to‐end.
* Skilled in mapping current vs. future state processes and identifying inefficiencies or improvement opportunities.
2. Stakeholder Engagement & Relationship Management
* Skilled in building and maintaining effective relationships with technical and non‐technical stakeholders.
* Ability to facilitate discussions, gather requirements, and influence business priorities.
3. Problem‐Solving & Solution Design
* Able to analyse issues, assess impacts, and design fit‐for‐purpose solutions that align with business and strategic goals.
* Experience contributing to or coordinating improvement initiatives.
4. Communication & Presentation Skills
* Ability to translate complex concepts into easy‐to‐understand language for executives, delivery teams, and operational staff.
* Strong written communication skills for drafting analysis, reports, and recommendations.
How to apply:
To apply, please attach a copy of your CV and a cover letter outlining your relevant experience and capabilities.
For any enquiries, please reach out to Zara Khalil -
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Zara Khalil via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 16th March 9:59am EST
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
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