OverviewAs a key member of the Customer Operations team, you will assist and take ownership in various key functions including Customer Service, QA, internal staff training and any RSG compliance obligations – whilst handling direct and escalated service contacts from customers through telephone, live chat and email.
You will ensure a high level of accuracy, transparency, timeliness, and compliance in the day-to-day operations.To be successful in this role, you will require outstanding communication and interpersonal skills, the ability to prioritise workload, advanced knowledge of the Customer Service functions of a wagering organisation and be experienced with creating and reviewing employee training documents.ResponsibilitiesEnsure all required customer service activities are completed to Dabble's high standard of customer communication, including the prompt support of customers via all channelsAssist in the creation/implementation of CS policy/documentation for training of the teamAssist in Compliance Officer roles where required, including any associated responsibilitiesBuild effective relationships within the team and broader businessEnsure the needs of the customer are always the primary focusAssist the wider company by fulfilling any ad hoc Trading/Risk/Other roles as may be required from time to timeSkills & QualificationsExperience in the gaming and wagering industryExperience in a Customer Service focused role in a call centre environmentAdvanced knowledge of Intercom or alternative and its functions (Admin level)Exceptional attention to detail and the ability to work well under pressureAn analytical mind and inclination for problem solvingA can-do attitude and ability to see the bigger picture
Your scheduleThis role requires flexibility to work a rotating roster, including weekdays, weekends, and public holidays.
You'll need to be available across varying hours, with shifts scheduled across a 7-day week.RemunerationThe advertised salary for this position is $72,000 + Super + Benefits with room to be flexible.LocationThis role is currently open to all locations within Australia.We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and Albury.
While we support remote-friendly work, we also encourage our people to take advantage of our national network of offices, offering cross-office sponsored flights year-round to promote collaboration and connection.In Australia, Dabble has been operating a licensed sportsbook under the NTRWC since 2021.
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