Operations Leader Role
The Operations Leader plays a pivotal role in driving efficiency and excellence in service standards. This key position requires a dedicated professional with exceptional leadership qualities, who can foster a supportive team culture and inspire high performance.
Responsibilities
* Lead day-to-day operations to enhance customer satisfaction by gaining efficiencies.
* Collaborate with departments to implement solutions that drive business improvement.
* Prioritize staff development, aligning individual and operational performance with organizational strategy.
* Foster a high-performing team, ensuring exceptional customer service and agent support.
Qualifications
* Minimum 5 years' experience in Transport Management/Operations Management, leading a team of over 30.
* Proven expertise in road transport, express, or general transport, with knowledge of Linehaul, PUD, and warehouse staffing advantageous.
* Demonstrated ability to drive change, set direction for commercial growth, and develop effective communication skills.
* Strong emotional intelligence, enabling exceptional leadership and team motivation.
Benefits Package
* Competitive remuneration package with weekly pay and benefits.
* Opportunities for training and development to enhance career growth.
* Workplace Benefits Program providing discounts on major retailers.
* Health Fund discounts for single or family cover.
* Access to Employee Assistance Program, Mental Wellbeing Program, and Workplace Banking Program.
This is an exciting opportunity to join our organization as a valued member of the team and contribute to our mission of delivering exceptional service standards.