Job Description
AWS Global Services includes experts from across AWS who help our customersdesign, build, operate, and secure their cloud environments. Customers innovatewith AWS Professional Services, upskill with AWS Training and Certification,optimize with AWS Support and Managed Services, and meet objectives with AWSSecurity Assurance Services. Our expertise and emerging technologies include AWSPartners, AWS Sovereign Cloud, AWS International Product, and the Generative AIInnovation Center. You'll join a diverse team of technical experts in dozens ofcountries who help customers achieve more with the AWS cloud.
Sr. Media Specialist TAMs work across all AWS Elemental media products andCloudFront to apply their product knowledge to key customer projects during thespecification, development, deployment and acceptance phases to deploy videoworkflows.
Sr. Media Specialist TAMs work hand‐in‐hand with Media Specialist SolutionsArchitecture (SA) teams in AWS Sales, with Media Specialist SAs working tounderstand customer needs and design relevant media solutions, Sr. MediaSpecialist TAMs also work closely with customers to move those solutions from conceptual design to long‐term production operations. When customized solutions are needed, the Sr. Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Sr. Media Specialist TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions. Sr. Media Specialist TAMs take overall ownership of the long‐term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers. Sr. Media Specialist TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly, Sr. Media Specialist TAMs recognize that long‐term customer success depends on on‐going support and deep domain‐focused guidance throughout the lifespan of the customer.
Key job responsibilities
As a Senior Media Specialist TAM, you will:
* Complete the onboarding and off‐boarding requirements of assigned keycustomers
* Own customer health dashboards for media workflows, working closely with theAWS TAMs and Technical Project Manager where assigned
* Work across AWS Elemental products and with AWS Solutions Architects to definedetailed customer project requirements and scope feature tickets
* Interface with customer project managers and technical owners to understandrequirements and deliver product releases
* Collaborate with Product Managers to prioritize customer requirements,advocating for the customer
* Work with Engineering managers to ensure delivery of product features to meetcustomer requirements
* Advocate, specify, and own the availability of customer test environmentseither at AWS or customer locations
* Verify implemented product features and test multi‐product customer projectworkflows
* Communicate with customers and internally across, up, and down customerorganizations
* Mentor junior Media Specialist TAMs and Engineers
* Define and implement team level metrics and processes
About the team
About AWS
Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path,or includes alternative experiences, don't let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating —that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureAWS values curiosity and connection. Our employee‐led and company‐sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‐sharing, mentorship and other career‐advancing resources here to help you develop into a better‐rounded professional.
Work/Life BalanceWe value work‐life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications:
* 5+ years of design/implementation/operations/consulting with distributed applications experience
* 5+ years of technical engineering experience
* 2+ years of software development, or 2+ years of relevant technical position experience
* 3+ years of solving problems with technology in the Media & Entertainment Industry experience
Preferred Qualifications:
* Experience in a 24x7 operational services or support environment
* Experience communicating with customers, technical, regulatory, businessteams, and management to collect requirements, describe product features, and technical designs
* Experience with video and image processing and compression algorithms and standards, computer vision and/or machine learning
* Experience with video encoding and streaming media standards
* Experience implementing AWS/cloud services
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodiansof country throughout Australia and their connections to land, sea andcommunity. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for ourcustomers. If you have a disability and need a workplace accommodation oradjustment during the application and hiring process, including support for theinterview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for moreinformation. If the country/region you're applying in isn't listed, pleasecontact your Recruiting Partner.
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