Division: Northern CPPYJ- Location: Newcastle, NSW, AU, 2300- Req ID: 69679**Department of Communities and Justice**
**Customer Service Officer**
**1 x Temporary role and Talent Pool**
- **Locations: Mayfield**:
- **Employment type - Temporary to 30.06.2024**:
- **Salary - $70,694 to $76,857 per annum plus super and leave loading**:
- **4 **weeks annual leave per year of service.**:
- **Generous salary packaging options and other fringe benefits.**:
- **Flexible work practices.**
A talent pool will be created for future temporary or ongoing vacancies that may arise across our Hunter and Central Coast locations. Talent pools are valid for 18 months.
You are strongly encouraged to contact the contact person if you are unsure about the talent pool process.
**Your role**
The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or "CSC"). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.
The Customer Service Officer provides quality administration support to the casework teams, unit managers and external stakeholder whilst working within an administration team who undertake day to day administrative functions of the CSC.
**What you'll do**
As part of the Administration team, you will support the service delivery of the CSC's administrative functions and provide high quality customer service to our clients both in person and over the phone. You will support caseworkers within the unit providing administration support assistance with processing of children's financials, attend a casework group supervision or unit meeting and provide secretariat support whilst ensuring confidentiality is maintained at all times.
**What we're looking for**
- A real passion for customer service and developing relationships
- A positive attitude and ability to work independently and collaboratively
- Excellent written and verbal communication skills.
- High level of attention to detail
- Someone who likes a variety of tasks within their role
Download the role description
**We do work that really matters**
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
**We offer a variety of benefits, including**:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs
Want more information? Visit our website to see more information on Working for us.
**Are you ready to join us?**
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing t**he 2 questions **below with a brief outline on how you meet the requirements of the role:
**Question 1**
Please give an example of your experience managing multiple administrative tasks with competing deadlines.
**Question 2**
Tell us about a time you have provided high quality customer service to clients on the telephone and in person.
**Got a question?**
Visit Recruitment adjustments on the DCJ website to learn more.
**Inclusion and Diversity lie at the heart of how we recruit**
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
**Other Information**
A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.