You are collaborative and enjoy solving analytical problems to help our team to reach highest potential We are a team of big thinkers who are engineering the future of banking Together we will innovate the future of banking with state-of-the-art AI Powered Engineering solutions See yourself in our team Bankwest's Technology Division end to end owns the delivery of Tech nol ogy. Our team is responsible for the world-leading application of technology and operations across every aspect of the bank – from product platforms for our customers, to essential tools within our business. The Customer Help and Support Crew deliver creative and bold solutions to delight our customer s in a digital and AI powered world. W e are re- imagining how we best ser ve our customer s, including leveraging GenAI natural language processing, agentic bots and next generation cloud based contact centre platforms. What you’ll be doing As the Crew Tech Lead you will d rive the transformation of customer experiences, crafting innovative solutions that seamlessly integrate into their busy lives while driving outstanding business outcomes. You will: Inspire and motivate the Crew to deliver their mission, working with Product Owners to refine and realise Product Visions, ensuring the right initiatives are identified, prioritised and delivered to a c hieve Crew outcomes and metrics. Provide strategic technology leadership, guiding the Crew with your expertise to navigate complex challenges and deliver cutting-edge solutions. Ensure that the squad has adequate technical resources to deliver high-quality solutions. This includes having the right tools, technologies, and support to meet customer aspirations effectively. Foster an environment of fast technology decision-making and effective collaboration and communication. This agility ensures that the Crew can respond quickly to changing needs and opportunities. Collaborate closely with other Crew Technical Leads and C entre o f E xcellence ( CoE ) leads to problem solve across the business and deliver shared objectives. We’re interested in hearing from people who: Are passionate technologists experienced in shaping and delivering digital technology strategies in large scalable environments. Ar e hands on technologist s, prepared to roll their sleeves up and get on the tools where it makes sense. Ideally, you will have a background as a full stack / full cycle engineer and have hands on exper ience with modern technology stacks e.g. AWS, Typescript, Next JS, Azure AI Fou ndry. Ideally have worked in contact centre environments and have experience with Microsoft Contact Centre stack or equivalent. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 27/09/2025