About This Role
As an Atlassian Specialist, you will play a key role in helping organisations achieve their goals through the effective implementation of Atlassian solutions. You will work closely with business users and technical teams to design, configure, and deliver Atlassian Products that drive operational efficiency and improve business outcomes.
Key Responsibilities
* Leading the design and configuration of Atlassian Products including Jira Service Management, Jira, Confluence, Atlassian Guard, Rovo, and Bitbucket.
* Collaborating with business users and technical teams to gather requirements and deliver solutions that align with business objectives.
* Implementing and configuring Atlassian Products including workflows, automations, customisations, dashboards, and integrations.
* Acting as a Subject Matter Expert within the Atlassian Suite, ensuring best practices are followed throughout the project lifecycle.
* Providing ongoing support, issue resolution, and optimisation recommendations post-implementation.
Requirements
* A strong understanding of ITSM and ITIL process.
* An Atlassian Certification (ACP) or working towards certification.
* Hands-on experience in Jira Service Management (JSM) including Solution Design, Implementation, Configuration and Workflow Customisation.
* Experience with Atlassian Cloud Migration (Server or Data Center).
* Experience in the integration of Atlassian Products with other tools, applications and systems.
* Strong hands-on experience with workflow automation and customisation.
* Ability to work independently and as part of a team in an agile environment.
What We Offer
You will have the opportunity to work on a variety of projects, collaborating with experienced professionals who share your passion for delivering exceptional results. Our organisation is committed to fostering a culture of innovation, creativity, and continuous learning.