WHO WE ARE Known best as the 'Undisputed King of Trainers', JD Sports reigns as one of the biggest global Sports Fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester, UK, JD Group has grown rapidly through international expansion, now operating over 3,400 stores worldwide. We aim to inspire the emerging generation through a connection to Sport, Music, and Fashion. In Australia, since 2017, we have over 60 stores nationwide, and in New Zealand, over 5 stores, with plans for further growth. Our mission is to deliver exceptional service and style to every customer by offering access to top brands and creating memorable experiences. Working at JD Sports is about attitude—challenging norms, creating our own path, and excelling in our field. We seek energetic, focused, and passionate individuals to join our team! The Role As a Sales Assistant, your focus is on providing exceptional customer service to create memorable shopping experiences and foster lasting connections with our brand. You should be energetic, genuine, and customer-focused, offering personalized assistance to customers seeking the best products and brands. Your responsibilities include but are not limited to: Acting as a brand ambassador with positivity and professionalism Maintaining up-to-date product knowledge to assist customers effectively Providing personalized 1:1 customer service Assisting customers with queries and processing sales Collaborating with management and team to meet KPIs and targets Supporting store tasks such as visual merchandising, cleanliness, and presentation Escalating customer complaints to management Completing mandatory training related to products, policies, and procedures What We're Looking For Ideal candidates will have: Customer service experience in retail, hospitality, or similar industries A passion for sports fashion or knowledge of key brands A positive, can-do attitude and team spirit Ability to thrive in a fast-paced environment Enthusiasm for overcoming challenges and learning new skills Strong communication skills and engagement with customers and team members Ability to multitask and flexibility to work various shifts, including weekends and holidays What’s In It For You? We offer: Work in a dynamic environment with access to top sports fashion brands Training and career development opportunities Potential for progression into various roles within the company Attractive staff discount, usable for friends and family Access to Employee Assistance Program and Mental Health support One month paid parental leave for full-time employees We value diversity and inclusion, fostering a culture where everyone feels valued and celebrated. Join us to start your JD Sports journey today! By applying, you consent to a VEVO check where necessary to verify your working rights. About the Company JD Sports is a leading sneaker and sports fashion retailer, offering limited edition and exclusive designs from brands like adidas Originals and Nike.
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